What are the responsibilities and job description for the Customer Service Representative position at Etech Global Services?
Work From Office
What We Offer:
- Servant Leadership culture – we are here to support your success
- Career Development and personal growth opportunities
- Fun atmosphere with unique contests and incentives
- Lucrative comp plan
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
- Flexible Spending Account
- Paid time off
- Paid training
- Tuition reimbursement
- Daycare reimbursement
What You’ll Be Doing:
- Manage large amounts of incoming calls
- Handle sensitive customer information
- Responsible for highly sensitive information
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- You will be intaking verification/information for laws firms
- You will be receiving inbound calls from people who may be sick or have lost someone & are seeking a settlement.
What We Expect You to Have:
- We are looking for people who have great note taking skills, can show empathy, be patient, active listening skills, & are critical thinkers.
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma or GED
- Great job tenure
Job Title
:
Customer Service Representative
Department
:
Operations
Location
:
Lufkin