What are the responsibilities and job description for the Observability Architect position at eTeam?
Job Title: Observability Architect
Location: Troy NY
Pay Range: $80 - 87/hr on W2
Duration: 12 Months (Possibility of Extension)
Summary
Senior Observability Architect responsible for platform modernization, Grafana Cloud migration, operational excellence, production support readiness, and enterprise observability strategy across hybrid cloud environments.
Core Responsibilities
- Lead observability strategy, architecture, and operational excellence initiatives.
- Provide servant leadership to Operations and Production Support teams.
- Own end-to-end design across all layers (infrastructure → end user); define standards, SLOs, and signal model.
- Drive continuous improvement programs focused on reliability, system health, and MTTR reduction.
- Ensure operational readiness and supportability of all platform changes before production deployment.
Observability Platform Modernization
- Mature the enterprise observability platform and lead migration from New Relic to Grafana Cloud at scale.
- Design SLO/SLI frameworks, anomaly detection (Sift), and predictive alerting capabilities.
- Design observability standards for AWS and on-premises hybrid environments.
- Standardize telemetry collection using Grafana Alloy and OpenTelemetry.
- Develop enterprise monitoring, logging, tracing, dashboarding, and alerting frameworks.
Grafana & OpenTelemetry Architecture
- Architect solutions leveraging Grafana Mimir, Loki, Tempo, IRM, and Grafana Cloud.
- Define instrumentation patterns and validated templates for infrastructure, applications, and distributed services.
- Design dashboards, alerts, service health views, SLIs, SLOs, and error-budget monitoring.
- Ensure telemetry quality, scalability, and governance across the organization.
Production Support & Operational Readiness
- Own production support intake, triage, escalation, and stakeholder communications.
- Validate monitoring, alerting, logging, and support coverage prior to go-live.
- Coordinate incident response, root cause analysis, and service restoration activities.
- Improve Mean Time to Detect (MTTD) and Mean Time to Resolution (MTTR).
Runbooks & Knowledge Management
- Create, maintain, and continuously improve Tier 2 and Tier 3 runbooks.
- Develop onboarding documentation, templates, and operational standards.
- Partner with support teams to ensure consistent observability adoption and execution.
Tools & Technologies
- Grafana Cloud
- Grafana Alloy
- OpenTelemetry
- Grafana Mimir
- Grafana Loki
- Grafana Tempo
- Grafana IRM
- Splunk
- New Relic
- Power BI
- SQL
- AWS Cloud Services
- Hybrid Infrastructure Monitoring
Salary : $80 - $87