BASIC PURPOSE OF THE JOB

Responsible for accurate collections of Physician Receivables. Give feedback to team lead on ways to improve daily processes and improve collections. Able to work in a team environment and problem solve. Ensures timely processing of past due accounts to collections and excellent customer service with our families on phone inquiries.

REPORTS TO

• RBO Lead Customer Service Representative

JOB REQUIREMENTS

Supervisory Responsibilities: No

Minimum Education: High School Diploma/GED

Degree: General

License/Certification Required: None

Minimum Work Experience: Physician billing and collection experience preferred

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Excellent customer services skills and ability to work with a team required.
• Familiar with rules and regulations of CMS/Tenncare and other payers to ensure proper collection of insurance data to finalize claims for proper billing and to proper payer on first claim submission.
• Excellent typing stills.
• Ability to work with insurance companies to ensure timely payment of claims.
• Problem solving stills and multi tasking required.

DUTIES AND RESPONSIBILITIES

• Answers incoming telephone calls in a courteous and helpful manner. Accurately assists customers with their questions or refers them to the proper resource.
• Maintains updated information on debtor records and follows up on collection of unpaid balances in a timely manner.
• Prepares accounts accurately for review by self pay manager regarding correction placement with outside agency. Reviews pre-collect reports.
• Handles credit card processing; ensures confidentiality is maintained at all times.
• Keeps accounts worked on collection desk top until proper account resolution.
• Resolves reminders daily.
• Reviews bankruptcy and notes accounts and forwards proper information to collection agency.
• Verifies and edits patient/subscriber information in computer system.
• Documents accounts properly.
• Maintains a safe and clean work area. Practices safe lifting and body mechanics.
• Maintain profession composure and confidence during stressful situation andd maintains confidential of all hospital and patient information at all times as observed by management and peers.
• Completes all Children's Hospital and practice required training and CBL requirements by deadline and attends all educational programs as needed
• Continuously displays a “can do “ attitude within the practice and across other departments lines to contribute to the overall focus on service excellence.
• Interacts with all patients , staff in a consider and help manner as observed by management and peer input and demonstrates respect and regard for the dignity of all patients and families, visitors and fellow employees to ensure a professional, responsible and a courteous environment.
• Utilizes hospital resources and time respectfully and accountably and willingly accepts any other assignment that may be requested.

PHYSICAL REQUIREMENTS

• Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.
• Light lifting, pushing and pulling is required for 1-20 lbs occasionally and frequent moving of objects of less than 10 lbs is required. Frequent sitting with some walking, standing, squatting, bending, and reaching is required. Keyboard/computer use and/or repetitive motions may be required.

Come work where you can make a difference everyday.