What are the responsibilities and job description for the Business Systems Analyst III- Finance Full Time Days position at ETCH East Tennessee Children's Hospital Association, Inc.?
Working independently, serves as Subject Matter Expert (SME) for implementation and support of a broad set of business and administrative information systems. Provides project management, analysis, design, installation, and maintenance of business and administrative information systems. Must have advanced software knowledge. Primary responsibilities include advanced system support, and project management of all assigned systems. Assists departments in the evaluation, documentation, technical planning, and implementation of business systems. Develops policies and procedures that ensure applications are used as intended. Evaluates new and existing software products, provides accurate cost estimates, and assists in the development of best practices. Formulates statements of problems or objectives and design solutions. This role requires extensive experience with Workday. Minimum Education Bachelor’s degree required, Degree in Computer Science or related field preferred. Minimum Work Experience Six years of system design and programming experience. Eight years of technical experience with computer systems can be substituted for a bachelor’s degree. Required Licenses/Certifications None Required Skills, Knowledge, and Abilities Excellent oral and written communication skills. Service oriented. Able to work independently. Is proactive and makes routine decisions independently. Must have above average problem-solving skills. Excellent organizational, time management and customer service skills. Proficient in MS Office, Outlook, Excel and PowerPoint and other computer applications. Responsibilities include: Provides all aspects of project management for a variety of Information System projects. Communication of project statuses, risk, milestones, task and associated due dates. Analyzes business unit requirements and designs, develops, tests, implements, maintains, and supports software solutions that meet the needs of all associated users and processes. Research new technologies that can be applied to solve or improve processes that positively impact users and processes. Provides strategic recommendations based on consultation, problem analysis, and thorough research to departments regarding Information Technology Reviews and analyzes the effectiveness and efficiency of existing systems and develops strategies for improving or further leveraging these systems. Provides effective software application system administration, support, and troubleshooting: Performs software administration duties related to access and software configuration. Provides user training as necessary. Troubleshoots software issues when they arise and provides or suggests solutions. Coordinates and maintains hospital software and hardware as assigned. Ensures software versions are up to date. Maintains and upgrades hardware to meet the requirements of the software or by recommending hardware changes to the server manager. Provides effective operating system support and analysis in a timely manner as required. Demonstrates a high level of analytical ability to evaluate hardware and software issues, as indicated by the identification and resolution of technical issues. Coordinates report writing services. Specifies and relates report requirements to report writing resources or provides report writing services directly to the requesting party. Trains end users in ad hoc report writing. Maintains and accurately documents tasks, as required and according to department policies. Coordinates and/or provides complete software and process documentation resources for support personnel and end users. Integrates the hospital’s mission and vision into daily tasks through dedication to customer satisfaction, quality improvement, and collaborative working relationships as applies to Information Systems Coordinates and/or provides training for appropriate personnel to ensure software products are used effectively. Provides effective project management training for appropriate team members. Participates in opportunities for continued education as assigned or required for problem solving and technical expertise. Willingly accepts any other assignment that may be requested. Utilizes hospital resources and time respectfully and accountably. PHYSICAL REQUIREMENTS Light lifting, pushing, and pulling is required for 10-20 lbs occasionally and frequent moving of objects of less than 10 lbs is required. Frequent sitting with some walking, standing, squatting, bending, and reaching is required. Keyboard/computer use and/or repetitive motions may be required. Come work where you can make a difference everyday. At East Tennessee Children’s Hospital, care is at the CORE of who we are. We are comprised of team members who live out our core values of Compassion, Ownership, Respect, and Excellence. We support each other by fostering a culture of team engagement that creates moments that matter – every interaction, every time. Compassion – We imagine what others are going through, work to alleviate suffering, and create joy whenever possible. Ownership – We take pride in our work, act with integrity, and feel personal responsibility for achieving our mission. Respect – We listen, understand, and communicate openly and politely. We recognize our diverse strengths. Excellence – We set high standards for performance in delivering the safest patient care. We give extraordinary and meaningful experiences to our patients, their families, team members, and the community we serve.
