What are the responsibilities and job description for the Product Assurance Specialist - Lighting Console Tester position at ETC?
ETC is growing! Our R&D Entertainment Controls team is hiring Product Assurance Specialists to join us at our corporate headquarters in Madison, WI.
In this role, you will help test the next generation of ETC's lighting control software before it reaches customers. You will build and mock up real-world lighting systems, explore new features, recreate customer workflows, and identify issues that help make our products even better. Working alongside software engineers, you will provide valuable feedback to ensure our software performs the way lighting professionals expect.
This role is ideal for someone with experience using ETC's EOS family of lighting consoles or other professional lighting control systems who is ready to bring their industry knowledge into product development. Whether your background is in theatre, live events, education, or another entertainment lighting environment, your hands-on experience will help shape the future of ETC products. If you are naturally curious, enjoy troubleshooting, and love discovering how things work by pushing them to their limits, we would love to hear from you.
Representative Responsibilities:
Gain knowledge on a specific product(s) within a product family
Develop Product Assurance Plans for a specific product(s)
Analyzes test cases and provides regular progress reports
Support the product development and maintenance release process through validation testing to assure the quality of the product
Execute test scenarios to uncover product design defects
Report product defects via defect tracking database, following defects to resolution
Acquire and maintain test equipment
Provide technical support to internal and external customers
Perform assigned project tasks under the supervision of more senior-level Product Assurance Specialist
Participates in the ISO on the job training
With assistance provide task completion time estimates
Become familiar with tools and applications utilized within R&D
Become familiar with a specific Product family within R&D
Learn department and corporate policies, procedures and plans
Schedule and attend identified training classes
Performs other duties as assigned
Completes special projects and assignments in a positive and timely manner
Minimum Qualifications:
Technical Diploma or Associates Degree in Electronics with 0 - 3 years of job related experience or 4 years of comparable job experience
All levels of previous job-related experience will be considered.
Experience in a team environment
Demonstrates basic written/verbal skills
Listens/gives constructive feedback
Good group interaction skills
Participates as a team member, works effectively in a team environment
Ability to follow directions and project plans
Grasps technical concepts and asks for clarification and direction when needed
Demonstrates basic troubleshooting skills
Ability to execute pre-written Product Assurance programs for a given Product
Understands and applies best practices for Product Assurance
Why join ETC?
100% employee-owned through our ESOP
Day-one health insurance
Generous paid time off
401(k) with company match
Quarterly bonuses
Onsite gym and wellness resources
Onsite deli
In this role, you will help test the next generation of ETC's lighting control software before it reaches customers. You will build and mock up real-world lighting systems, explore new features, recreate customer workflows, and identify issues that help make our products even better. Working alongside software engineers, you will provide valuable feedback to ensure our software performs the way lighting professionals expect.
This role is ideal for someone with experience using ETC's EOS family of lighting consoles or other professional lighting control systems who is ready to bring their industry knowledge into product development. Whether your background is in theatre, live events, education, or another entertainment lighting environment, your hands-on experience will help shape the future of ETC products. If you are naturally curious, enjoy troubleshooting, and love discovering how things work by pushing them to their limits, we would love to hear from you.
Representative Responsibilities:
Gain knowledge on a specific product(s) within a product family
Develop Product Assurance Plans for a specific product(s)
Analyzes test cases and provides regular progress reports
Support the product development and maintenance release process through validation testing to assure the quality of the product
Execute test scenarios to uncover product design defects
Report product defects via defect tracking database, following defects to resolution
Acquire and maintain test equipment
Provide technical support to internal and external customers
Perform assigned project tasks under the supervision of more senior-level Product Assurance Specialist
Participates in the ISO on the job training
With assistance provide task completion time estimates
Become familiar with tools and applications utilized within R&D
Become familiar with a specific Product family within R&D
Learn department and corporate policies, procedures and plans
Schedule and attend identified training classes
Performs other duties as assigned
Completes special projects and assignments in a positive and timely manner
Minimum Qualifications:
Technical Diploma or Associates Degree in Electronics with 0 - 3 years of job related experience or 4 years of comparable job experience
All levels of previous job-related experience will be considered.
Experience in a team environment
Demonstrates basic written/verbal skills
Listens/gives constructive feedback
Good group interaction skills
Participates as a team member, works effectively in a team environment
Ability to follow directions and project plans
Grasps technical concepts and asks for clarification and direction when needed
Demonstrates basic troubleshooting skills
Ability to execute pre-written Product Assurance programs for a given Product
Understands and applies best practices for Product Assurance
Why join ETC?
100% employee-owned through our ESOP
Day-one health insurance
Generous paid time off
401(k) with company match
Quarterly bonuses
Onsite gym and wellness resources
Onsite deli