What are the responsibilities and job description for the Key Account Manager position at ET GLOBAL - USA?
Description
Summary:
ET Global is seeking a Key Account Manager who operates confidently at a mid-level and is ready to grow into a senior role. This candidate thrives in a team environment, performs when challenged, and instinctively seeks growth at every opportunity.
The Key Account Manager will work to strategically manage, retain, and grow a book of assigned accounts. They support production & creative teams to ensure that client vision is successfully translated into the real world. The ideal candidate possesses a proven track record of managing complex activations, both physical and digital, and of aligning multiple project teams to deliver a creative vision and emerging as “the glue” for all project departments. Strategic thinking, work ethic, and problem solving abilities are quintessential to this role.
Key Responsibilities
Client & Account Ownership
What We’re Looking For:
Summary:
ET Global is seeking a Key Account Manager who operates confidently at a mid-level and is ready to grow into a senior role. This candidate thrives in a team environment, performs when challenged, and instinctively seeks growth at every opportunity.
The Key Account Manager will work to strategically manage, retain, and grow a book of assigned accounts. They support production & creative teams to ensure that client vision is successfully translated into the real world. The ideal candidate possesses a proven track record of managing complex activations, both physical and digital, and of aligning multiple project teams to deliver a creative vision and emerging as “the glue” for all project departments. Strategic thinking, work ethic, and problem solving abilities are quintessential to this role.
Key Responsibilities
Client & Account Ownership
- Manage day-to-day relationships across assigned key accounts
- Serve as a primary point of contact for clients and be the glue with internal teams and external partners
- Ensure high client satisfaction through proactive communication and solutions-oriented thinking
- Lead client planning calls on a regular basis and provides agendas, meeting minutes and regular budget updates
- Identify opportunities to grow existing accounts and deepen client partnerships
- Keep an updated Account Plan for each client to document an overview of their status
- Maintain a deep knowledge of all accounts (incl. internal structure, operating budgets, and marketing objectives)
- Travel to meet clients on show sites or other projects, or client offices to ensure rapport through face-to-face relations is properly maintained
- Partner with creative and production teams to bring experiential and booth concepts to life
- Consult with clients on booth strategy, flow, layout, infrastructure, and execution approach
- Manage projects from briefing through post-show, ensuring scope, timelines, and expectations are aligned
- Support onsite execution
- Create, publish, and manage pre-production timelines, ensuring all action items are communicated and completed prior to deadlines.
- Create & co-author onsite schedules to ensure all internal and external requirements are integrated into the larger production schedule
- Ensure clean handoffs across departments (design, production, graphics, invoicing)
- Document project requirements and updates in ET Global systems
- Anticipate risks and escalate challenges early to leadership with proposed solutions
- Candidate must be highly organized, self-motivated, and attentive to details.
- Support budget oversight, estimates, and change orders
- Track revenue and ensure accurate scope documentation
- Assist with invoicing and project close-out
What We’re Looking For:
- Experience managing client relationships in experiential, exhibits, events, or related industries
- Strong organizational skills and comfort managing multiple projects simultaneously
- Ability to collaborate across creative, production, and operational teams
- Confidence communicating with clients and internal stakeholders
- Willingness to travel and provide onsite leadership when required
- Desire to grow into a more senior, strategic role
- Proficient in Microsoft Office Suite, CRM & project management software agnostic
- Bachelor's degree in Business, Marketing, or a related field or proven experience as a Key Account Manager or in a similar role, preferably in the exhibit or events industry
- 6 years of experience with experiential activations, tradeshows, or large-scale events
- Expertise in budget management and communicating change order processes with clients and internal teams for projects of all sizes
- Comfort reading CAD/technical drawings and discussing layout and AV considerations
- Experience in managing external vendors, logistics partners, and union labor crews both domestically and internationally
- Accountability for mistakes (we all make them) and the ability to move forward together and better