What are the responsibilities and job description for the Technical Support Engineer position at Esvee Technologies Inc?
Skills:
- Knowledge Sharing: Contributing to the knowledge base and sharing insights with the team is an indicator of success
- Adaptability and Learning: Embracing change, quickly acquiring new skills, and effectively applying them to support customer needs indicate success in a rapidly evolving technical support environment
- Strong problem-solving skills and ability to troubleshoot basic technical issues independently
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical individuals
- Customer-oriented mindset with a focus on delivering high-quality customer service.
- Familiarity with ticketing systems and knowledge base tools is a plus
- Ability to work under pressure in a fast-paced environment and manage multiple priorities effectively
- Willingness to learn and adapt to new technologies and tools in the banking technology domain
Experience & Qualifications:
- A minimum of 3 years of overall experience is required.
- Hands-on experience with tools such as Postman, Kibana, Splunk, and Grafana is required.
- Bachelor's degree in computer science, Information Technology, or a related field.
- Experience in Banking /payment technologies is a plus.