What are the responsibilities and job description for the Oracle Fusion Cloud - Service Delivery Manager position at Estuate Inc.?
Oracle Fusion Cloud - Service Delivery Manager
Job Type: Full Time
Location: Local to Washington DC./ Baltimore, MD
Your Skills and Experience
· Bachelor's degree or equivalent work experience.
· 10 years of Oracle consulting, service delivery, managed services, or technology leadership experience.
· Strong experience supporting Oracle Fusion Cloud Applications, including one or more of the following: Oracle Fusion ERP, Oracle Fusion Financials, Oracle Fusion SCM, Oracle Fusion EPM
· Proven experience leading Oracle Application Managed Services (AMS) engagements within enterprise environments.
· Strong understanding of AMS delivery frameworks, service operations, SLA/KPI management, incident management, problem management, change management, release management, and service governance.
· Experience managing Oracle Fusion production support environments while driving operational excellence, service optimization, automation, and customer satisfaction.
· Proven experience managing Oracle Fusion quarterly releases, enhancements, production stabilization efforts, and continuous improvement initiatives.
· Experience managing global delivery teams operating within onshore, offshore, and hybrid delivery models.
· Experience serving as the primary delivery contact for enterprise Oracle clients and managing senior stakeholder relationships.
· Strong financial management experience including forecasting, budgeting, revenue management, resource planning, utilization, and margin management.
· Experience leading executive governance discussions and communicating effectively with senior client stakeholders.
· Strong analytical, organizational, problem-solving, and decision-making skills.
· Excellent verbal, written, presentation, and stakeholder management skills.
· Experience leveraging AI-enabled tools and automation solutions to improve operational efficiency, reporting, service management, and client outcomes.
Preferred Qualifications
· Oracle Cloud Certifications preferred.
· PMP, Agile, Scrum, or related certifications preferred.
· Experience leading Oracle Fusion AMS transformation and support engagements.
· Experience supporting transitions from implementation to managed services environments.
· Experience within Manufacturing, Consumer Products, Retail, Life Sciences, Financial Services, Energy & Utilities, or Public Sector industries.
· Prior consulting or professional services experience strongly preferred.
· Experience leveraging Oracle AI capabilities, digital assistants, predictive analytics, and intelligent automation within Oracle Cloud environments.