Quality Control Coordinator

POSITION SUMMARY

The Quality Control Coordinator is responsible for managing appraisal orders from initial receipt through final delivery, including any revisions or addenda. This role coordinates with appraisers, internal teams, and customers to ensure timely, accurate, and compliant appraisal processing while maintaining high quality standards and excellent customer service.

DESCRIPTION

Essential Functions, Duties, and Responsibilities

• Appraisal Order Management
• Process appraisal orders from receipt through final delivery, including revisions and addenda.
• Assign incoming appraisal orders by locating qualified appraisers and negotiating fees as needed.
• Recruit appraisers, including conducting due diligence and managing fee negotiations.
• Perform daily follow-up on appraisal orders in progress.
• Maintain accurate and complete documentation in the operating system for each file.
• Quality Control & Compliance
• Review appraisal reports for errors, omissions, and typographical mistakes.
• Coordinate with appraisers to obtain required corrections or revisions.
• Ensure completed appraisal reports meet internal quality standards and customer expectations.
• Comply with all state, federal, and company policies, procedures, and regulations.
• Customer Service & Communication
• Respond promptly to incoming emails and phone calls.
• Resolve customer issues and answer questions in a timely and professional manner.
• Commit to exceeding customer expectations by actively listening and delivering effective solutions.
• Maintain respectful and professional relationships with internal and external customers.
• Process Improvement & Performance
• Participate in department meetings to improve appraisal processes and workflows.
• Follow detailed procedures in a fast-paced environment while ensuring accuracy.
• Identify opportunities for system and process improvements and suggest solutions.
• Set personal performance goals and meet departmental goals established by management.
• Organize, prioritize, and schedule tasks to meet deadlines and project urgency.
• Maintain high standards of work quality despite pressing deadlines.
• Ability to effectively and accurately convey information to others.
• Performs related duties as assigned by management.

Qualifications and Education Requirements

• High School Diploma or equivalent required.
• One (1) year of related experience preferred.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Ability to multi-task in a fast-paced environment.
• Strong attention to detail and accuracy.

Skills, Abilities, and Knowledge

• Strong problem-solving skills.
• Ability to follow detailed procedures and ensure accuracy.
• Effective customer service and interpersonal skills.
• Ability to meet deadlines and manage competing priorities.
• Proficiency with computer systems and virtual desktop tools.

Work Environment and Physical Requirements

• Working on-site at assigned office location.
• Regular and punctual attendance adhering to schedule established by leadership.
• Sedentary work in a stationary position at a cubicle for prolonged periods of time.
• Constant repetitive motions required for operating a computer, such as typing and managing phone calls.
• Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures.
• Light lifting and carrying (up to 20–25 lbs. lifting; 10–25 lbs. carrying)