POSITION SUMMARY

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist with the facility front desk operations by performing customer service and reception duties for the EVCC
• Provide general and routine information, direct callers and visitors to appropriate department or person, and take written messages
• Answer and direct telephone calls, and assist with dispatching service calls and personnel
• Assist with class registrations, sell/issue guest passes and merchandise, calculate and collect fees, and facilitate and schedule EVCC room rentals
• Monitor cash handling procedures and ensure compliance
• Enter new memberships and registrations into computer system, and proof entered data
• Prepare packets of information including stapling, and copying in accordance with specific instruction, distribute packets to appropriate persons including mass mailings
• Operate routine office equipment to support operations of the department/division including copiers, fax machines, telephone systems, and computers
• Responsible for on-site communications to patrons about District events, and provide a variety of general information to the public regarding EVCC and parks and recreation operations and programs
• Interact with internal and external customers on a daily basis; includes responding to customer inquiries, as well as proactive, courteous and friendly interactions with customers in support of patron loyalty and retention initiatives

OTHER DUTIES

• Assist in resolving concerns and complaints from staff or the general public
• Receive, sort, and process incoming or outgoing mail; distribute mail to office personnel
• Perform errands or other general assistance in support of a department/division and its personnel
• Recognize and report unsafe acts, conditions, accidents and injuries
• Establish and maintain effective working relations with co-workers
• Obey and comply with all EVRPD, Local, State, and Federal ordinances and policies
• Perform other duties as deemed necessary or assigned

• Excellent communication and customer service skills, ability to multi-task in a busy office setting, and the ability to provide professional customer service to clients and public
• Operate standard office equipment including a computer, calculator, fax, and copier
• Simple arithmetic calculations including subtraction, addition, multiplication, and division
• EVCC registration/tracking software
• Modern office practices and procedures
• Communicate clearly and concisely, both verbally and in writing
• Read and comprehend EVRPD and EVCC rules, regulations, policies, and standard operating procedures
• Follow written and verbal instructions
• Maintain positive communications and effective working relationships with District employees, vendors, contractors, community organizations, and members of the community
• Maintain sensitive and confidential information
• Effectively respond to conflict situations

• Required:

• Must be at least sixteen (16) years of age

• Preferred:

• High school diploma or GED
• One year of experience in a directly related field or in the performance of similar duties and responsibilities within an office or customer service environment
• Bilingual in English/Spanish

• Valid driver’s license and satisfactory driving record
• Current CPR, First Aid, and AED certification or the ability to obtain within three (3) months of hire

• Majority of work is in a busy reception area setting, with moderate noise and frequent interruptions
• Position deals with customers in person and via phone, on a regular basis
• Occasionally exposed to outside weather conditions and wet and/or humid aquatic area conditions

• Work regularly requires sitting, speaking, hearing, and requires standing, walking, and reaching with hands and arms, and the ability to bend, stoop, stretch, reach, carry, grasp and turn objects; and occasionally lifting and/or occasionally moving up to 25 pounds
• Regularly required to use dexterity of hands and fingers to finger, handle, grasp and feel.
• Required to talk, hear, smell, maintain physical balance and physical control
• Vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, ability to adjust focus, and observe general surroundings and activities

• Criminal, National Sex Offender and Motor Vehicle background checks