HVAC Project & Service Coordinator

Estes Heating & Air Conditioning is a family-owned HVAC company serving the Jacksonville area for over 30 years. We are looking for an experienced, organized, and dependable HVAC Service & Operations Coordinator to join our team.

This is a hands-on position that plays an important role in keeping our service department and projects moving efficiently. The ideal candidate is someone who can manage multiple priorities, communicate professionally with customers and vendors, stay organized, and take initiative without needing constant direction.

This position will work closely with our technicians, customers, vendors, and management to coordinate repairs, equipment orders, quotes, projects, and other day-to-day operations.

Responsibilities will include, but are not necessarily limited to:

• Review previous day's technician job tickets and prepare and send customer visit summaries.
• Prepare and send repair and system replacement quotes based on technician job tickets.
• Order repair parts based on approved quotes.
• Order HVAC equipment based on approved quotes.
• Assist with scheduling approved repairs and system replacements.
• Follow up with customers regarding recommended repairs and outstanding job tickets.
• Register warranties for residential new equipment installations.
• Coordinate inspections and permit scheduling as needed.
• Order, organize, and maintain shop stock and inventory.
• Shop and compare equipment, parts, and material pricing to help ensure competitive costs.
• Prepare quotes for new construction HVAC projects based on plans and specifications.
• Track new construction projects from the quoting stage through completion.
• Assist with tracking, scheduling, and customer follow-up for Mitsubishi leads.
• Assist with Google leads and follow-up.
• Assist with Google review follow-ups and responses.
• Assist with Facebook and Instagram social media posts and other marketing-related tasks as needed.
• Communicate with customers, technicians, vendors, and management to keep jobs moving forward.
• Perform other service and operational duties as needed.

The ideal candidate will be:

• Familiar with HouseCall Pro
• Organized and detail-oriented.
• Able to prioritize and manage multiple jobs and projects at once.
• A strong communicator, both verbally and in writing.
• Comfortable communicating with customers, technicians, vendors, and contractors.
• Proactive and able to work independently.
• Comfortable working in a fast-paced HVAC environment.
• Experienced with HVAC equipment, parts, terminology, and service processes.
• Comfortable reviewing technician notes and turning them into accurate customer quotes and follow-up.
• Computer proficient and comfortable learning new software and systems.
• Experienced with purchasing, quoting, scheduling, or project coordination.
• Professional, dependable, and customer-service oriented.

Experience with HVAC service, equipment, parts, estimating, construction, or project coordination is required.

Pay: From $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Profit sharing
• Vision insurance

Experience:

• Construction estimating: 5 years (Required)

License/Certification:

• Drivers License (Required)

Ability to Commute:

• Jacksonville, FL 32216 (Required)

Work Location: In person

Salary : $70,000