D365 Administrator

Overview

Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express lines with corporate located in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines’ extensive line haul network providing EFW clients with a hybrid transportation network. The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch.

We are proud to offer highly competitive pay and a comprehensive benefits package, including:

• Paid vacation, sick time, and holidays
• 401(k) plan with company match
• Medical, dental, and vision insurance
• Short- and long-term disability plans
• Life and accidental death & dismemberment insurance
• Job referral bonus program

Responsibilities

We are seeking a skilled Dynamics 365 Administrator to oversee the administration, maintenance, customization, and support of our Microsoft Dynamics 365 platform. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to work collaboratively with various departments to optimize our Dynamics 365 environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manage and maintain Dynamics 365 environments, including production, testing, and development instances.
• Configure and customize Dynamics 365 modules to meet business requirements.
• Develop and implement security roles, workflows, and business processes.
• Update financial protocols as needed.
• Provide technical support and troubleshooting for end-users.
• Manage system upgrades, patches, and enhancements.
• Create and maintain documentation for system processes and user guides.
• Collaborate with stakeholders to gather requirements and implement solutions.
• Develop and run reports using various reporting tools.
• Manage data migration, integration, and data quality initiatives.
• Train end-users on Dynamics 365 functionality and best practices.
• Ensure compliance with security standards and best practices.
• Provide technical support and training to end-users.
• Comply with company C-TPAT and TSA security procedures.
• Perform other duties as assigned.

Qualifications

QUALIFICATIONS

• Strong understanding of Dynamics 365 modules, with a focus on Finance & Operations.
• Proficiency in customizing Dynamics 365 using Power Platform tools (Power Apps, Power Automate, Power BI).
• Experience with SQL Server and database management.
• Familiarity with Dynamics 365 security models and data management.
• Strong analytical, problem-solving and communication skills.
• May be asked to participate in an afterhours on call support rotation.
• Bachelor's degree in Information Technology, Computer Science, or related field.
• 3 years of experience administering Microsoft Dynamics 365.
• Must be eligible to work in the United States.
• At this time, EFW will not sponsor a new applicant for employment authorization for this position.
• EFW prides itself on the quality of its employees and as such, candidates who receive a job offer will be required to successfully pass a drug screen and a background check.
• EFW offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, ethnicity, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status.

Preferred Qualifications:

• Microsoft Certified: Dynamics 365 Finance Functional Consultant Associate Certification.
• Experience with Azure cloud services.
• Knowledge of C# and .NET framework.
• Familiarity with Agile methodologies.

EFW is an Equal Opportunity Employer, Minorities/Female/Disabled/Veteran.