Operations Manager

The Operations Manager provides strategic and administrative support to the President & Director of Business Development,  while overseeing membership engagement, event management, financial coordination, communications, office operations, and organizational systems for the Estes Chamber. This position plays a key role in supporting Chamber programs, fostering member relationships, coordinating community initiatives, and ensuring the smooth day-to-day operation of the organization. This position is paid hourly and reports directly to the President. 

Education & Experience:

• High school diploma or equivalent (GED) required; secondary education preferred.
• Minimum three (3) years of administrative, operations, event coordination, customer service, or nonprofit/chamber-related experience preferred.
• Experience with event planning, sponsorship coordination, membership management, and communications strongly preferred.
• Experience with ChamberMaster CRM, Constant Contact email marketing software, Canva, QuickBooks, and Microsoft Office Suite preferred. 
• Strong understanding of customer service, relationship management, and community engagement.

Requirements:  

• Exceptional organizational and time management skills with the ability to manage multiple priorities and deadlines simultaneously.
• Strong written and verbal communication skills with proofreading and editing abilities.
• Ability to work independently, take initiative, and problem-solve in a fast-paced environment.
• Professional and welcoming customer service skills when working with members, sponsors, community partners, and the public.
• Experience coordinating events, volunteers, logistics, and sponsorship fulfillment.
• Ability to maintain confidentiality and professionalism in sensitive situations.
• Comfortable speaking with members regarding sponsorships, membership investment, collections, and event participation.
• Proficient with Microsoft Office Suite, Google Workspace, Zoom, Canva, and database management systems.
• Ability to occasionally work evenings and attend Chamber events as needed.

Responsibilities may include but are not limited to the following:

• Manage member recruitment, onboarding, retention, and engagement efforts.
• Serve as a primary point of contact for Chamber members, EDWC investors, the Nonprofit Community  and prospective members.
• Process membership applications, renewals, sponsorships, and invoicing through ChamberMaster.
• Maintain accurate member records, directories, mailing lists, and database information.
• Respond to member & investor inquiries and assist with maximizing benefits and visibility.
• Coordinate member & investor communications, newsletters, drip campaigns, and outreach efforts.
• Review and approve member submissions including events, job postings, hot deals, and directory updates.
• Support member & investor retention efforts through relationship building and follow-up communication.

• Plan, coordinate, and execute Chamber, EDWC & Foundation events, networking programs, educational workshops, ribbon cuttings, leadership programs, and community initiatives ranging from small meetings to large-scale events.
• Coordinate event logistics including venues, catering, speakers, sponsors, volunteers, registration, timelines, setup, and vendor communication.
• Create and manage event registration pages, RSVPs, attendee communications, waivers, and post-event follow-up.
• Work collaboratively with community partners, presenters, businesses, and volunteers to ensure successful programming.
• Assist with sponsorship sales, sponsor communication, and fulfillment of sponsorship benefits.
• Attend and help manage the majority of Chamber, EDWC & Foundation events, including occasional evening events.
• Support the development of new Chamber, EDWC & Foundation  programs and engagement opportunities.

• Generate and track invoices for membership dues, investors, sponsorships, and events.
• Process payments, deposits, reimbursements, and vendor invoices through QuickBooks and ChamberMaster.
• Manage accounts receivable aging and communicate professionally regarding outstanding balances and collections. 
• Assist in monitoring budgets and tracking event financial performance.
• Coordinate office operations, software subscriptions, supplies, and vendor relationships.
• Prepare reports, board packets, membership updates, and supporting documentation as needed.
• Assist with board meeting preparation, scheduling, agendas, and meeting minutes.
• Maintain organized digital and physical records and filing systems.

• Coordinate event marketing needs with the Director of Marketing in a timely manner.
• Draft and distribute member communications, event emails, press releases, newsletters, invitations, and promotional materials.
• Assist with maintaining Chamber website content and event listings.
• Design and produce event graphics, flyers, digital promotions, and marketing materials using Canva. 
• Ensure consistent and professional communication across Chamber platforms.

• Support Chamber initiatives that strengthen local business and nonprofit engagement and community connection.
• Build positive relationships with members, volunteers, community leaders, and partner organizations.
• Represent the Chamber professionally within the community.
• Assist with special projects, strategic initiatives, and additional operational needs as assigned.

Please email resumes to operations@esteschamber.org.

The position is permanent full time with flexible hours. Salary range is $22-$25 per hour based on experience.