What are the responsibilities and job description for the Technical Product Support Specialist position at eStaffing Inc.?
Job Title: WebEOC / EOC Application Administrator
Duration: 6 Months-Hybrid
Location: Atlanta, GA 30308
Shift: 8am to 5pm
*7 years of related experience in Software Development required for this role*
Job Description:
This role supports both cloud and on-premises deployments and works closely with internal teams, end users, and external partners to ensure dependable EOC system operations.
Key Responsibilities
- WebEOC Administration
- Integration & Technical Support
- Communication & Notification Tools
- EOC Application Support
- Operational Support.
Required Qualifications
- Hands-on experience administering Juvare WebEOC V10.
- Experience participating in or supporting migration efforts toward Juvare WebEOC NexUs.
- 7 years of experience in Software Development required for this role.
- Strong understanding of user provisioning, incident configuration, roles, and positions.
- Experience with board creation, editing, troubleshooting, and code updates (HTML, JavaScript, or similar).
- Experience with GIS integrations and the ArcGIS API.
- Familiarity with plug-ins, system notifications, mapping tools, and communication integrations such as Microsoft Teams.
- Ability to work with vendors and technical service providers to implement business requirements.
- Experience with both cloud and on-premises WebEOC environments.
- Strong troubleshooting, communication, and customer support abilities.
Preferred Qualifications
- Experience with EOC communication platforms such as Rave Alert.
- Background in emergency management, public safety, or government operations.
- Familiarity with API integrations, scripting, or basic database concepts.
- Experience with .NET development or working within Visual Studio Code for board-related scripts or integrations.
Education/Experience:
•Bachelor's degree from an accredited college or university with coursework in computer science or management information systems .