What are the responsibilities and job description for the Desktop Support IT Operations Professional position at eStaffing Inc.?
Role: Desktop Support IT Operations Professional 4
Location: Cary , NC 27511
Contract Duration: 12 Month
Position Description
- Performs IT operations and maintenance activities according to approved procedures, guidelines, and standards.
- Supports customization and facilitates IT operations and maintenance processes.
- Implements programs and procedures for safeguarding data/information security and safety.
- Executes and/or organizes relevant testing.
- Designs and documents existing and changed IT operational processes.
- Develops service levels to fulfill business requirements.
- Performs 2nd-level user help desk activities, including individual coaching and trainings.
Impacts
- Expected to adopt existing concepts and methodologies to create and open up new ways of approaching and fulfilling specific internal and external client requests or project requirements.
Key Responsibilities
- “Senior Professional” positions require senior professional expertise, with extensive functional, commercial, and/or technical knowledge in an area of competence.
- Integrates analysis, development, testing, and implementation.
- Interprets and influences policy and guidelines in their area of business/technology, and develops processes and systems to deliver functional objectives.
- Plans own work according to agreed targets, within a quarterly up to an annual cycle, by integrating resources in a project-driven environment.
- Provides functional advice and guidance to colleagues and customers.
- A chartered professional qualification or equivalent is typically associated with grades (though not necessary).
Knowledge
- Deep professional know-how and experience in one Sub Job Family.
- Masters domain expertise.
- Transfers and applies know-how in various contexts.
- Solid professional judgment and problem-solving competence.
- Improves existing processes and approaches