Desktop Support IT Operations Professional

Role: Desktop Support IT Operations Professional 4

Location: Cary , NC 27511

Contract Duration: 12 Month

Position Description

• Performs IT operations and maintenance activities according to approved procedures, guidelines, and standards.
• Supports customization and facilitates IT operations and maintenance processes.
• Implements programs and procedures for safeguarding data/information security and safety.
• Executes and/or organizes relevant testing.
• Designs and documents existing and changed IT operational processes.
• Develops service levels to fulfill business requirements.
• Performs 2nd-level user help desk activities, including individual coaching and trainings.

Impacts

• Expected to adopt existing concepts and methodologies to create and open up new ways of approaching and fulfilling specific internal and external client requests or project requirements.

Key Responsibilities

• “Senior Professional” positions require senior professional expertise, with extensive functional, commercial, and/or technical knowledge in an area of competence.
• Integrates analysis, development, testing, and implementation.
• Interprets and influences policy and guidelines in their area of business/technology, and develops processes and systems to deliver functional objectives.
• Plans own work according to agreed targets, within a quarterly up to an annual cycle, by integrating resources in a project-driven environment.
• Provides functional advice and guidance to colleagues and customers.
• A chartered professional qualification or equivalent is typically associated with grades (though not necessary).

Knowledge

• Deep professional know-how and experience in one Sub Job Family.
• Masters domain expertise.
• Transfers and applies know-how in various contexts.
• Solid professional judgment and problem-solving competence.
• Improves existing processes and approaches