Operations Support Specialist (Short-term need)

Description

What This Role Is 

The Operations Support Specialist (OSS) is responsible for the coordination, oversight, and completion of timely transit graphics installations (ex. Buses, benches, and station shelters). This role partners with sales, design, print, installation, external vendors, and transit authorities to keep projects moving accurately and on schedule. This is a temporary role expected to begin in early August and continue through mid-February, based on business needs. 

Who We Are 

We are the transit advertising people. 

EST03 Inc., established in Cincinnati in 2003, is the parent company of Adsposure, Advertising Vehicles, and STICK. Together, our companies help brands take their messages to the streets through transit advertising, fleet graphics, and professional installation services. Adsposure has grown into a premier transit media company, helping businesses of all sizes connect with audiences through high-impact transit advertising across a network of 12 markets nationwide. 

Who We’re Looking For 

We’re not for everyone — and that’s intentional. 

You’ll thrive here if you:  

• Want to level up your life and career 
• Are outgoing, coachable, and competitive 
• Want to win and expect results from your effort 
• Bring grit and persistence 
• See challenges as problems to solve 
• Thrive in a fast-paced, in-office, team environment 

What You’ll Do 

Project Coordination 

• Coordinate project details across sales, design, print, installation, vendors, customers, and transit authorities to ensure successful campaign execution.  
• Serve as the primary point of contact for project updates, timelines, deliverables, and customer communication.  
• Review orders for accuracy, enter and maintain project information, and ensure documentation is complete within the ERP system.  
• Manage installation schedules by coordinating with customers, sales, installers, subcontractors, and transit authorities to meet standard lead times.  

Operational Support 

• Source, negotiate with, schedule, and maintain strong working relationships with subcontractors and vendors.  
• Respond to customer questions and resolve issues during and after installation to ensure an exceptional customer experience.  
• Manage purchase orders and vendor invoices in partnership with the finance team.  
• Support process improvements and operational initiatives that improve efficiency while contributing to overall team objectives. 

Requirements

What It Takes To Win 

• High school diploma or equivalent required; bachelor's degree or equivalent experience strongly preferred.  
• Proficiency with Microsoft Excel, Word, Outlook, and Teams; NetSuite experience is a plus.  
• Strong planning, organizational, and time management skills with an understanding of project management principles and best practices.  
• Excellent verbal and written communication skills with a strong customer service mindset.  
• Ability to prioritize, adapt quickly, and thrive in a fast-paced environment.  
• Self-motivated with the ability to work independently while collaborating effectively across teams.