What are the responsibilities and job description for the Field Technician position at Essintial Enterprise Solutions?
Description
Description of work:
Strategically plan daily routes to meet deadlines efficiently.
Provide direct on-site problem resolution for both hardware and software.
Identify and resolve issues related to software, hardware, and operating systems.
Respond to tickets in accordance with SLA guidelines.
Configure and install new IT equipment.
Set up hardware and software components.
Perform regular maintenance on technology equipment.
Test equipment to diagnose and troubleshoot issues.
Document installations and repairs accurately.
Maintain all tools and equipment used during service calls.
Educate customers on proper equipment usage.
Ensure all systems are functioning correctly.
Manage stock of replacement parts and equipment.
Maintain incident records and their resolutions.
Exhibit exceptional organizational and time-management skills.
Demonstrate excellent communication skills and maintain a professional demeanor.
Record, track, and document the problem-solving processes including actions taken through to the final resolution.
Provide onsite and remote support to Tier 1 Field Technicians and piers.
Resolve Tier 1 support tickets.
Resolves more complex computer problems.
Mentor new hires and Tier 1 Field Technicians
Serves as a lead on high level projects and tasks.
#EES25
Requirements
“The Field Service Technician must be able to lift and carry up to 70 pounds and be able to push, pull or drag up to 100 pounds also be able to stand, walk, and bend for extended periods of time. The position may require working in confined spaces or at heights and may involve exposure to hazardous materials or environments. All OSHA safety protocols must be adhered to.”
Job Requirements
Description of work:
Strategically plan daily routes to meet deadlines efficiently.
Provide direct on-site problem resolution for both hardware and software.
Identify and resolve issues related to software, hardware, and operating systems.
Respond to tickets in accordance with SLA guidelines.
Configure and install new IT equipment.
Set up hardware and software components.
Perform regular maintenance on technology equipment.
Test equipment to diagnose and troubleshoot issues.
Document installations and repairs accurately.
Maintain all tools and equipment used during service calls.
Educate customers on proper equipment usage.
Ensure all systems are functioning correctly.
Manage stock of replacement parts and equipment.
Maintain incident records and their resolutions.
Exhibit exceptional organizational and time-management skills.
Demonstrate excellent communication skills and maintain a professional demeanor.
Record, track, and document the problem-solving processes including actions taken through to the final resolution.
Provide onsite and remote support to Tier 1 Field Technicians and piers.
Resolve Tier 1 support tickets.
Resolves more complex computer problems.
Mentor new hires and Tier 1 Field Technicians
Serves as a lead on high level projects and tasks.
#EES25
Requirements
“The Field Service Technician must be able to lift and carry up to 70 pounds and be able to push, pull or drag up to 100 pounds also be able to stand, walk, and bend for extended periods of time. The position may require working in confined spaces or at heights and may involve exposure to hazardous materials or environments. All OSHA safety protocols must be adhered to.”
Job Requirements
- Requires ability to walk, climb, stand, carry materials, stoop, kneel, bend at waist.
- Must be able to climb a ladder
- Maximum unassisted lift = 70 lbs. Average lift less than 20 lbs.
- Maximum move = 100 lbs. Push, pull or drag.
- Exposed to moving parts and electricity that require safety protocols
- Exposure to varied travel conditions either driving or flying
- The travel required for this position is 100%.