Position Summary

The T2 Technician provides hands-on network, cabling, and general field technology support at commercial customer locations. The technician is expected to work independently with network infrastructure while also completing day-to-day field service assignments as required, including POS support, deskside support, workstation and peripheral service, hardware deployment, troubleshooting, documentation, and customer support.

Assignments are based on technician skills, training, experience, tools, availability, and project requirements. The role requires flexibility to move between cabling, network installation, end-user support, and general field technician work based on daily business needs.

ROLE EXPECTATION

Operate independently, follow technical procedures carefully, communicate professionally, and support a broad mix of network, cabling, POS, deskside, and field service needs.

Key Responsibilities

• Install, terminate, test, label, route, dress, and troubleshoot Cat5e/Cat6 cabling in accordance with project requirements.
• Install and support racks, patch panels, standard switches, routers, firewalls, wireless access points, faceplates, and related network equipment.
• Perform general field technician work daily as required, including POS, kiosk, workstation, printer, peripheral, and commercial technology support.
• Provide deskside support for desktops, laptops, printers, mobile devices, and peripherals.
• Assist with desktop and laptop deployments, workstation setup, imaging, upgrades, and hardware replacement.
• Support user account setup, password resets, and basic application troubleshooting.
• Troubleshoot cabling, connectivity, hardware, software, and common end-user technology issues.
• Read and follow wiring diagrams, port-mapping tables, technical instructions, and multi-step project procedures.
• Use web-based or software deployment tools as required to complete assigned work and document results.
• Coordinate professionally with customers, site contacts, location managers, remote support teams, and project teams.
• Complete required photos, work orders, tickets, and project documentation accurately and on time.
• Follow safety requirements, customer site protocols, and project procedures, and maintain a clean, professional work area.
• Travel to customer locations and work flexible schedules based on business and project needs.

Work Environment and Schedule

Work is performed at commercial customer locations, including active restaurants, QSR and hospitality sites, retail locations, offices, storefronts, and industrial environments. Conditions may include heat, noise, customer foot traffic, ladder work, lift work, and extended periods of physical activity. Schedules may include early mornings, evenings, occasional weekends, extended installation or service windows, and regional travel. Assignments may run 8 hours or more depending on site conditions and project requirements.

Equal Opportunity and Accommodation

Essintial is an equal opportunity employer. Reasonable accommodations are available to qualified individuals with disabilities in accordance with applicable law. This description summarizes the general nature of the position and is not intended to contain a comprehensive list of all duties, responsibilities, or qualifications. Duties may be adjusted based on business and project needs.

#EES25

Required Qualifications

• 3-5 years of relevant experience in low-voltage cabling, telecommunications, IT support, network installation, field services, or a related discipline.
• Hands-on experience with Cat5e/Cat6 installation, termination, testing, labeling, and troubleshooting.
• Working knowledge of networking fundamentals, including TCP/IP, VLANs, DHCP, DNS, PoE, and basic firewall and switch concepts.
• Ability to work independently with network infrastructure and complete assigned tasks without continuous on-site supervision.
• Familiarity with Windows operating systems and common IT troubleshooting steps.
• Ability to read and follow technical instructions, diagrams, port maps, and project documentation.
• Proficiency with standard cabling and hand tools and basic network diagnostics such as ping and traceroute.
• Strong communication, documentation, and customer service skills.
• Valid driver's license and reliable transportation are required.
• Ability to pass a required background check and drug screening.
• Availability for early-morning starts as needed, which may occur often depending on assignments.
• Weekend flexibility as needed, although weekend work is not expected to be frequent.
• Ability to travel regionally, with travel varying by assignment and potentially reaching up to 75%.
• Ability to lift 50 pounds regularly, work on ladders up to 12 feet, and sustain physical activity for shifts of 8 hours or more.
• Ability and willingness to operate and use a scissor lift when assigned. Required safety training will be provided.

Ability to perform the essential functions of the position, with or without reasonable accommodation.

Ability to lift, carry, push, and pull equipment and materials weighing up to 50 pounds, with or without assistance; frequently lift and carry items weighing approximately 25–50 pounds; climb ladders up to 12 feet; operate a scissor lift when assigned; and stand, walk, bend, kneel, crouch, reach, and work overhead for extended periods.

Preferred Qualifications

• Experience with commercial networking and enterprise wireless environments.
• Experience supporting POS systems, kiosks, workstations, printers, and related site technology.
• Experience with network cutovers and commercial hardware deployment.
• Experience in hospitality, quick-service restaurant (QSR), retail, or similar customer-facing technology environments.
• Relevant certifications such as CompTIA A , Network , BICSI Installer, or an equivalent cabling or networking certification.
• Experience with ticketing, project tracking, remote access, or web-based deployment and validation tools.
• A Windows 11 laptop suitable for project deployment and support work.

Required Personal Tools and Equipment

• ? 8 ft ladder and 12 ft ladder
• ? RJ-45 crimp tool
• ? Ethernet cable tester
• ? Cable toner and probe
• ? Cordless drill
• ? Fish tape or glow rods
• ? Punch-down tool
• ? Flashlight
• ? Smartphone
• ? Basic hand tools
• ? Reliable transportation