What are the responsibilities and job description for the Lead SITA Field Technician position at Essintial Enterprise So?
Responsibilities include repairing computer hardware, including desktops, laptops, and associated peripherals. Additionally, reinstall operating systems in the case of hard disk failures. Diagnose software issues and identify and resolve application issues. We are looking for a Technician that has team lead or Management experience to supervise and direct the on-site team of 10 - 14 team members.
This role will include the ability to work with our clients Management team and handle escalations from their customers.
Must be available for shift assignments 7 days a week. Early morning or late evening shifts are required. Must be willing to work on major Holidays (Easter, Thanksgiving, Christmas, etc). May have to provide back fill coverage with little notice.
•Five Years of Onsite support activities •Helpdesk ticket dispatch to tech experience. •Experience Managing a team or team lead or supervisor roles. You will also be a working technician for this location. •Comptia A (Preferred) •Knowledge of PC’s, Printers, and LAN, WAN equipment. •Knowledge of HP and Dell Equipment. IBM experience is a plus. •Answering calls on your phone or via helpdesk ticketing application. Will need to respond to customers located throughout the airport terminals. Respond to time sensitive SLA’s (Service Levels of Agreement) and meet or exceed the customer’s requirements. •Self-starter and reliable. You will be the go-to person for this location. Must be available for after-hours escalations.
JOB DESCRIPTION: •Provide hardware installation, de-installation, moves, adds, and changes, preventive maintenance, and basic remedial repair, Role as a team leader for 10 to 14 technicians. Handle scheduling, PTO requests, customer requests, manage projects, time card authorization and auditing. Assist with performance reviews and participate in the hiring process of new employees. Manage teams SLA performance and provide metrics to Management. Handle scheduling for preventive maintenance programs, Communicate effectively in a team environment with co-workers and customers, Efficiently handle multiple tasks in a very busy environment without supervision. POSTION REQUIREMENTS: •Knowledge of the following systems/programs/operations: Microsoft Office, Computer Service Microsoft Windows 3.x,95/98/Me, 2000, XP and Windows10. •General Use Encryption LAN/Wireless WAN. Customer may request to provide “smart hands” support on networking equipment. Need to be comfortable handling these requests. •Certifications Comptia A Service Technician or willing to obtain in 6 months of employment. •Basic knowledge of desktops, laptops, printers, and peripherals. •Familiarity with safety procedures and anti-static precautions.