What are the responsibilities and job description for the Order Specialist position at Essilor and Subsidiaries?
Requisition ID: 909336
Store #: E02537 Ops - Cust Svc - Ord Ent Pitfd
Position: Full-Time
Total Rewards: Benefits/Incentive Information
Store #: E02537 Ops - Cust Svc - Ord Ent Pitfd
Position: Full-Time
Total Rewards: Benefits/Incentive Information
If you’ve worn a pair of glasses, we’ve already met.
We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms.
With a unique global network of commercial subsidiaries and independent distributors across major markets, our customers are offered a strong portfolio of the most popular lens, frames, instruments and equipment brands that can serve every sector of the market. The Professional Solutions team works with our customers one-on-one, developing professional relationships based on trust and care.
Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!
GENERAL FUNCTION
The Order Specialist ensures orders are entered and released properly, updates any information according to instruction on orders, distributes orders that need to be reviewed internally for release, and monitors incoming faxes and individual lab requests.
MAJOR DUTIES AND RESPONSIBILITIES
- Manages reporting; distribution; order release.
- Works with incoming requests from all departments- ie: credit; distribution; discounts; sales operations.
- Enters manual orders for off price; internal order entry requests; instances when order could not be entered electronically.
- Monitors orders with promotions; ensures promotional requirements are met and takes proper action on orders.
- Maintains communication with labs directly and handles all lab order processing from incoming faxes.
- Oversees tracking inquiries & manifests.
- Multitasks on multiple projects.
- Prioritizes and understands when to bring escalated issues to management.
- Maintains a 24-48 hour turn-around time for all incoming requests.
BASIC QUALIFICATIONS
- Associates Degree
- 2 years related work experience
- Strong PC skills; proficient in Outlook, Excel, Word and PowerPoint, Internet
- Excellent verbal and written communication skills
- Ability to work independently AND within a team environment
- Attention to detail and accuracy
- Takes initiative
- Innovative thinking
- Strong interpersonal skills; ability to work well with all levels of internal leadership and staff
- Places a high priority on responsiveness
- SAP knowledge
PREFERRED QUALIFICATIONS
- Bachelor’s degree in Business Administration or related field
Pay Range: - 22.65
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
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