What are the responsibilities and job description for the Account Manager (Safety Eyewear) position at Essilor and Subsidiaries?
Requisition ID: 910101
Store #: E00268 Sell - Sfty Outside Sale Fc FIELD
Position:Full-Time
Total Rewards: Benefits/Incentive Information
Store #: E00268 Sell - Sfty Outside Sale Fc FIELD
Position:Full-Time
Total Rewards: Benefits/Incentive Information
If you’ve worn a pair of glasses, we’ve already met.
We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms.
With a unique global network of commercial subsidiaries and independent distributors across major markets, our customers are offered a strong portfolio of the most popular lens, frames, instruments and equipment brands that can serve every sector of the market. The Professional Solutions team works with our customers one-on-one, developing professional relationships based on trust and care.
Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!
GENERAL FUNCTION
The Safety Eyewear Account Manager is responsible for managing and nurturing relationships with existing clients. This role will act as the primary point of contact for clients, addressing their needs, resolving issues and driving customer renewals. Collaboration with internal Safety Eyewear teams, as well as cross-functional teams is key to provide white glove service to our customers.
MAJOR DUTIES AND RESPONSIBILITIES
- Serve as the main point of contact for assigned customers.
- Onboarding
- Partner with dedicated Sales Representative for a smooth white glove handoff after a prospective customer signs program application/contract.
- Oversee new customer setup internally
- Work with new customer to roll program out to their employees, including customized communication materials etc.
- Partner with internal teams to identify and request new ECP (Eye Care Provider) participation when need is identified; support provider service issues.
- Retention & Growth
- Build and maintain strong, long-term relationships with customers by understanding their needs, providing solutions and delivering exceptional service.
- Utilize existing customer information to pitch conversion to SightProtect program if suitable and then convert account.
- Identify expansion opportunities in existing customers: new locations, new departments, etc.
- Manage contract renewal process; partner with Legal on terms and conditions inquiries.
- Partner with relevant teams to update Safety programs, pricing and electronic systems.
- Handle compliance/data breach issues, e.g. client uploads to wrong group
- Work with third party contractor for onsite optician needs, schedules, program setup, etc.
- Supervise assigned Account Coordinator(s) to support day-to-day customer inquiries that need internal coordination (i.e. partnering with Customer Service or Credits teams).
- Maintain a deep understanding of safety eyewear product offerings, including features, benefits and industry standards.
BASIC QUALIFICATIONS
- Bachelor’s degree in Business Administration, Marketing or related field.
- 5 years of account management or similar experience.
- Optical or healthcare experience.
- Customer-centric mindset and strong interpersonal skills.
- Ability to problem-solve and maintain a strong attention to detail.
PREFERRED QUALIFICATIONS
- Experience with CRM platforms.
- Safety eyewear experience preferred.
This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
