What are the responsibilities and job description for the Front Desk Receptionist position at ESSEX MEDICAL ASSOCIATES?
Front Office Coordinator / Receptionist
We are hiring a Front Office Coordinator to be the first voice and face of a physician-owned, single-provider primary care practice. In an office this size, this person runs the front desk end to end: scheduling, check-in and check-out, insurance verification and patient payments.
Position at a glance
Key responsibilities
Patient experience and phones
● Greet patients in person and answer practice phone lines promptly and warmly
● Manage voicemail, the patient portal inbox, fax and e-mail; route clinical questions to the physician or MA
Scheduling
● Book, confirm and reschedule appointments; keep the physician's schedule full and running on time
Check-in and check-out
● Register new patients; collect demographics, IDs, insurance cards and signed consent/HIPAA forms
● Collect co-pays, deductibles and balances; post payments and reconcile the cash drawer daily
Insurance, billing and records
● Support the billing function: correct demographic/insurance errors
● Maintain accurate records in the EHR; process medical-records requests in line with HIPAA
● Call patients to collect unpaid balances
Office operations
● Open and close the office; keep the waiting area and front desk orderly
● Order front-office supplies
Required qualifications
● High school diploma or equivalent
● Experience preferable but not necessary, Will train if willing to learn
Understanding of HIPAA and patient confidentiality
Strong computer skills (Microsoft Office or Google Workspace, e-mail, portals
Pay: $20.00 - $24.00 per hour
Benefits:
- Paid time off
Work Location: In person
Salary : $20 - $24