TESTING CENTER REPRESENTATIVE

Unit Job Status FLSA

Position Information

Position Title TESTING CENTER REPRESENTATIVE Reports To Director Faculty Discipline N/A - Not Applicable Faculty is eligible for Tenure Track?

Funding Source

Functions And Responsibilities

Job Summary

Under the supervision of the Coordinator Testing Center or designee, the Testing Center Representative is responsible for assisting applicants with test preparation, taking placement exam, proctoring exams, and entering test results in Banner.

Supervisory Role

Oral and written instructions are received from the Coordinator Testing Center or designee. The Testing Center Representative may supervise support staff and student workers.

Duties & Responsibilities

• Assist applicants with registration with scheduling and administering placement exams. Provide resources for test preparation and explain how scores are used for placement.
• Prepare lab for test administration, including Accuplacer, CLEP, TEAS-V, or other exams administered in the Testing Center.
• Proctor individuals taking tests; provide assistance to online test takers, giving instructions on how to take tests, enforcing time limits, helping individuals with testing accommodations, and monitoring student behavior to prevent academic dishonesty.
• Access Accuplacer system to obtain student scores for exams and enter results into Banner. Collect essays electronically and forward them for evaluation by English and ESL faculty enter essay scores into Banner.
• Work with the Welcome Center and Enrollment Services to establish processes for an efficient flow of students from admission to placement testing.
• Work with the New Student Academic Advisement Center/Office of Recruitment and Retention to establish flow of students from placement testing to academic advising.
• Availability to work some evening and weekends as needed to support testing schedules. Occasional travel to our satellite campus may be required.
• Maintain strict confidentiality and security of students' records.
• Prepare routine, special, and ancillary reports as required.
• Provide and coordinate regular training sessions and meetings with recruitment staff to discuss best practices and trends in community college admissions.
• Assists with various administrative tasks which may include responding to email inquiries, phone messages, ad organizing files.
• Perform other duties, as required.
  
  

Physical Requirements

The physical demands described here are representative of those that must be

met by an employee to successfully perform the essential responsibilities and

functions of the job and are not meant to be all inclusive. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential responsibilities and functions of the job.

Unless reasonable accommodations can be made, while performing this job the staff member shall:

• Use strength to lift items needed to perform the functions of the job.
• Sit, stand and walk/move from place to place for required periods of
  
  

time.

• Move between buildings.
• Speak and hear, communicate using telephone and/or walkie talkie.
• Use close vision, color vision, peripheral vision and depth perception
  
  

along with the ability to focus vision.

• Communicate effectively in English, using proper grammar and
  
  

vocabulary.

• Reach with hands and arms and use hands and fingers to handle
  
  

objects and operate tools, including but not limited to, computers,

keyboards, telephones, calculators, and controls.

• Bend, twist, climb, push, pull, and lift.
  
  

Additional Requirements

• Demonstrated knowledge of the college community, local community organizations and local outside agencies.
• Ability to perform complex tasks and to prioritize multiple projects.
• Experience working in a college environment, preferably student services.
• Bilingual- Spanish or French preferred.
• Demonstrated knowledge of computerized record management and maintenance systems, preferably the Banner system.
  
  

Minimum Qualifications

Experience (number of years), Knowledge and/or Abilities

• Associate's degree required.
• Demonstrated ability to work with students and provide quality customer service.
• Knowledge of standardize testing procedures and protocols.
• Ability to analyze questions and apply appropriate data/information to resolve problems.
• Strong organizational and excellent interpersonal skills.
• Demonstrated knowledge of web-based examination systems, preferably Accuplacer, CLEP, and TEAS-V.
• Proven ability to work independently and group setting, manage multiple tasks under pressure, and exercise sound judgment.
• Experience working effectively with diverse student populations, staff, and external constituents.
• Ability to work in a multicultural environment and engage with individuals from diverse backgrounds.
  
  

Education Requirements Associate's Degree Licenses and Certifications (including e.g., CPR, first aid, driver's license, etc.)

Preferred Qualifications

Experience (number of years), Knowledge and/or Abilities Education Requirements Licenses and Certifications (including e.g., CPR, first aid, driver's license, etc.)

Posting Details

Posting Information

Open Date 04/23/2025 Open Until Filled No Close Date 06/01/2025 Special Instructions Summary Equal Employment Opportunity Statement

Essex County College is an Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ethnicity, citizenship status, ancestry, age, sex, sexual orientation, gender identity, gender expression sexual orientation, marital status, physical or mental disability, veteran status, military status, genetic information or any other characteristic protected by law.