What are the responsibilities and job description for the Inside Sales Representative position at Essentra?
Essentra is a leading provider of essential components and solutions. Every day we produce and distribute millions of small but essential products.
Our international network extends to 28 countries, with headquarters in the United Kingdom and includes 14 manufacturing facilities, 24 distribution centers and 33 sales & service centers.
At the center of everything is our purpose, to responsibly provide the products and services our customers need to succeed. Put simply, our purpose is why we exist as a company. Many companies claim to be changing the world; we don't. But we do make a powerful difference to our customers. We make it work. Every one of us. Every day.
Job Summary:
The Inside Sales Rep (ISR) will work closely with sales leadership regarding day-to-day development and execution of the inside sales strategy. The main objective of this role is to drive revenue and sales growth. The ISR will act as the liaison between the company and the customer, responsible for creating long-term, trusting relationships, developing existing business and actively seeking new sales opportunities. The Inside Sales Representative will utilize customer, product, and industry specific knowledge to engage and grow the customer base. This is a hybrid job that requires working onsite 3 days per week.
Typical Accountabilities:
* Develop new business with existing customers and/or qualify new opportunities
* Coordinate with the Commercial Manager to manage large projects and multi-step opportunities through CRM/Pipeline Report
* Collaborate with purchasing departments, managers, and other staff to confirm that orders are processed with accuracy and efficiency and that products are distributed properly.
* Periodically prepare and reports results, status of accounts, and leads to manager.
* Applies knowledge of the field and product features to match products to the needs of clients.
* Answer inquiries from clients concerning products, their uses, and the industry at large.
* Provide information, quotes, credit terms, and other bid specifications to clients.
* Ensure orders and samples are entered and shipped accurately and on-time.
* Responsible for quoting catalog items as well as simple non-stock items.
* Report weekly updates within territory in regard to new opportunities, wins or losses.
* Maintain customer database by entering new accounts, maintaining existing accounts and consistently adding relevant notes.
* Ensure that the Essentra Components service proposition is being executed on a daily basis.
* Acquire and maintain product knowledge and market trends.
* Participate in weekly meetings as well as cross functional management meetings.
* Perform other related job duties as assigned and required.
Qualifications:
* High school diploma and minimum of 2 years of work experience in inside sales or related work function.
* Ability to work effectively in an office environment and willingness to work in the office 3 days per week and 2 days from home.
* Proficient in the use of Microsoft Office Applications (Word, Excel, Outlook, Teams).
* Strong communication, listening, negotiation, and presentation abilities.
* Ability to develop a solid understanding of products and applications.
* Requires basic math and order entry skills.
* Experience in industrial sales is a big plus but not required.
* Impeccable personal integrity and ethics.
* A hands-on/can do attitude driven by the will to accomplish tasks.
* Have the ability to manage challenging or emotional customers in a professional and diplomatic manner.
* Must be able to identify and assess customer's needs to exceed their expectations.
* Excellent oral and written communication skills.
* Works effectively with others by openly sharing ideas, identify with common goals; encourage communication and avoiding conflict.
* Says "yes" to requests whenever possible thus showing a can-do attitude.
* Delivers expected results by acting in a focused way and reacting positively to frustration. Be willing to adapt to changes and different circumstances.
* Continuously seeks ways to improve process and increase productivity.
* Respond promptly to customer inquiries.
* Meet daily metrics of a minimum of outbound calls and quotes on a regular basis.
What We Offer:
This position pays a competitive hourly rate plus quarterly bonus incentive, full benefits package, and generous paid time off.