Service Scheduler

Essential Pest Control is one of Tucson's fastest growing Pest Control companies. We are now hiring a service scheduler/customer service representative. Experience is a plus, but not mandatory. We are a Quality Pro company and only accept applicants who have a neat appearance, no criminal history, and the ability to pass a drug screen. We offer medical and dental insurance after 90 days and paid vacation and sick time after a year.

We are looking for a candidate to display great customer service skills while assisting clients over the phone. Someone who can take calls throughout the day while displaying a positive and willing to serve attitude towards our customers. We need a scheduler who is a creative thinker that will assist current customers and help bring in new business. Previous scheduling experience is preferred .

Emails resumes only, please do not come to our office.

Employment incentives:

• Medical and dental insurance available after 90 days of employment
• Paid holidays after 90 days of employment
• 401(k)
• Paid vacation and sick time

Job Duties:

• Provide excellent customer service to our customer by communicating pest conditions, treatment options and product expectations
• Assist customers with service request and rescheduling appointments as needed
• Facilitate the needs of our customers, department, and company
• Schedule and coordinate service technicians’ daily routes, verify routing is efficient
• Able to stay on task and focus on work-based items during work hours
• Outstanding communicator and problem solver
• Able to make cold calls
• Outbound calls to schedule customers appointments
• Oversee routing and scheduling demands
• Up sale additional service as needed
• Printing daily routes and communicate appointment times with technicians
• Optimize routes, to ensure routing is proficient
• Answer Phones
• File
• Help other departments as needed

Requirements:

• Excellent interpersonal and influencing skills to establish trust, credibility and rapport with internal and external customers
• Must have over-the-phone service and scheduling experience
• High school diploma or GED
• Excellent time management skills required
• Proficient with Microsoft Office and web-based programs
• Familiar with Tucson and surrounding areas zip codes
• Type 35 wpm
• Strong work ethic
• Excellent written and verbal communication, and facilitation skills
• Submit and pass initial and random drug screenings
• Must have a clean criminal background check
• Flexible schedule and be able to work weekends when needed

Job Type: Full-time

Work Remotely

• No

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $16 - $18