Registered Practical Nurse (RPN) Intake (Temporary, 12 months)

The Niagara Falls Community Health Centre (NFCHC) is a non-profit, community-governed organization dedicated to providing accessible, comprehensive health services at no cost to residents of Niagara Falls. NFCHC offers a wide range of programs including primary care, dental services, mental health counseling, nutrition guidance, occupational therapy, and specialized support for 2SLGBTQ individuals, refugees, and newcomers. The Centre emphasizes health promotion and community development through free workshops and outreach initiatives designed to address social determinants of health. With a multidisciplinary team of healthcare professionals, NFCHC is committed to empowering individuals and fostering a healthier, more connected community.

Position Summary:

Reporting to the Clinical Director, the Intake RPN serves as the first point of contact for individuals seeking primary care in Niagara Falls, playing a key role in creating a welcoming and supportive environment. They will conduct initial needs assessments to ensure each individual’s health concerns are clearly understood and appropriately addressed. Using a standardized assessment tool, the RPN Intake Worker determines whether a person's healthcare needs are best met through the Community Health Centre (CHC). They will also facilitate referrals and build strong relationships with primary care providers and community organizations to support integrated, client-centered care pathways.

Main Responsibilities/Duties:

• Act as the first clinical point of contact for new patients seeking attachment to NFCHC. 
• Conduct comprehensive intake assessments using standardized intake and complexity tools. 
• Complete nursing assessments within the RPN scope of practice, including health history, current concerns, and basic clinical screening. 
• Assess psychosocial factors and social determinants of health impacting patient care needs. 
• Determine patient suitability for CHC-based care versus referral to external primary care providers. 
• Facilitate patient attachment to appropriate primary care providers within NFCHC. 
• Coordinate referrals to internal programs and external services, including mental health, addictions, outreach, social services, and community supports. 
• Develop and maintain collaborative relationships with local family physicians, Family Health Teams, and community organizations. 
• Maintain accurate, timely, and confidential documentation in the electronic medical record (EMR). 
• Track intake outcomes, referrals, and patient attachment status. 
• Participate in multidisciplinary team meetings, quality improvement initiatives, and program development. 
• Contribute clinical insight to improve intake workflows and patient access processes. 
• Promote a welcoming, inclusive, culturally safe, and trauma-informed environment. 
• Support implementation of NFCHC’s strategic priorities, mission, vision, and values. 
• Perform other duties as required and consistent with the RPN scope of practice. 
• Working from home may be considered after an initial onboarding/training is completed. 

Education and Employment Requirements:

• Current registration and good standing with the College of Nurses of Ontario (CNO) as a Registered Practical Nurse. 
• Diploma or degree in Practical Nursing from a recognized institution. 
• Experience in a community health, primary care, or intake coordination role preferred. 
• Demonstrated experience working with marginalized, vulnerable, or complex populations. 
• Knowledge of community resources and referral pathways. 
• Proficiency in the use of electronic medical records and computer applications. 
• Strong assessment, communication, time management, and organizational skills. 
• Ability to work collaboratively within a multidisciplinary team and with community partners. 
• Commitment to equity, diversity, inclusion, and culturally competent care. 
• Multilingual abilities considered an asset. 

Key Performance Indicators:

• Timely completion of intake assessments. 
• Successful patient attachment aligned with organizational targets. 
• Quality and accuracy of EMR documentation. 
• Effective coordination of internal and external referrals. 
• Patient experience and satisfaction during the intake process. 
• Collaboration and participation in team-based care. 

Physical Requirements

• Periods of sitting and working at a computer. 
• Direct interaction with patients, including those who may be distressed or dissatisfied. 
• Occasional provision of services in community settings. 
• Exposure to infectious diseases consistent with a healthcare environment. 
• Access to a reliable vehicle may be required. 

What we offer

• Hourly Rate: $23.91 - $28.81
• Health and Dental benefits
• Pension Enrollment (HOOPP)
• Professional Development Days Funding 
• Paid Vacation
• Short-Term and Long-Term Disability

Apply Now!

Please submit your resume and cover letter below.

Thank you for your interest in joining our organization and for taking the time to apply. Due to the high volume of applications, we will contact only candidates selected for further consideration. We appreciate your understanding.

Accommodations are available upon request for candidates participating in the selection process. Please let us know if you require any specific accommodations.

Our organization is an equal-opportunity employer committed to fostering an inclusive workplace. We welcome applicants of all backgrounds and do not discriminate based on race, color, creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity or expression, disability, genetic predisposition, veteran or military status, or any other status protected by applicable laws.