What are the responsibilities and job description for the Inside Sales- Customer Service position at Essential Elements, Inc.?
We are currently looking for an inside sales and customer service representative. The inside sales representative is responsible for servicing the customer and entering orders/credits. You will find appropriate solutions to issues and provide complete and accurate solutions in an efficient and timely manner.
ADVANTAGES
Competitive salary $40,000-$50,000 DOE
Stimulating work environment;
Schedule: 8:30AM-5PM
Hybrid work (home 2 days a week / office 3 days a week – set days) after probationary period
Generous Employer Contribution to Health Insurance
Starting at 2 weeks accrued vacation in the first year and 5 days of sick leave
RESPONSIBILITIES
Key Responsibilities and activities
• Enter and process orders and defective claims/returns.
• Relationship building with customers, represent the company in a professional and courteous manner.
• Find appropriate solutions for our customers.
• Liaise directly with Sales Managers/Representatives providing information and support.
Inside Sales
• Have extensive product knowledge through training
• Work with all personnel and outside contacts to satisfy clients’ needs and achieve company goals
• Inform customers of upcoming promotions, product launches
• Upsell whenever possible
• Review back orders and proactively propose alternative solutions to customers
• Complete sales reports and gather data requested by the respective sales manager within the provided deadlines
• Analyze data requested by the sales managers to help achieve the territory’s targets
• Participate in department meetings and take responsibility for sales improvement initiatives and other assigned action items
• Assist sales managers and supervisor on an as needed basis
QUALIFICATIONS
Experience / Skill Set Required:
• Experience in a similar position (at least 2 years) or Business Administration
Knowledge of SAP (asset)
• Sales quotes and upselling
• Proven customer service skills
• Ability to work in a dynamic environment
• Great attention to detail and organizational skills
• Bilingual a plus (French and English or Spanish and English)
• Computer proficiency and knowledge of Microsoft Office
Salary : $40,000 - $50,000