What are the responsibilities and job description for the Collections Manager position at Essential Credit Union?
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Collections Manager
Location: Baton Rouge, LA 70806
Job Overview
We are seeking an experienced and detail-oriented Collections Manager to join our team in Baton Rouge, LA. The ideal candidate will be responsible for overseeing the collections department, managing a team of collectors, and ensuring timely and effective recovery of outstanding debts while maintaining positive customer relationships.
Key Responsibilities
If you are a motivated professional with a passion for collections management, please submit your resume and cover letter to our HR department.
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Collections Manager
Location: Baton Rouge, LA 70806
Job Overview
We are seeking an experienced and detail-oriented Collections Manager to join our team in Baton Rouge, LA. The ideal candidate will be responsible for overseeing the collections department, managing a team of collectors, and ensuring timely and effective recovery of outstanding debts while maintaining positive customer relationships.
Key Responsibilities
- Lead and manage the collections team to achieve departmental goals and targets.
- Develop and implement effective collection strategies and processes.
- Monitor accounts receivable and ensure timely follow-up on overdue payments.
- Analyze collection data and prepare reports for senior management.
- Resolve escalated customer disputes and negotiate payment plans when necessary.
- Ensure compliance with company policies and relevant regulations.
- Train, mentor, and evaluate collections staff performance.
- Collaborate with other departments such as sales and finance to improve collection efforts.
- Proven experience as a Collections Manager or similar role.
- Strong knowledge of collection procedures and relevant laws.
- Excellent leadership and team management skills.
- Effective communication and negotiation abilities.
- Proficient in collections software and Microsoft Office Suite.
- Ability to analyze data and generate actionable insights.
- Detail-oriented with strong organizational skills.
- College Degree Preferred
- Knowledge of all state and federal laws and regulations as they pertain to debt collection.
- Minimum Three (3) years of leadership experience, preferably in a financial institution setting.
- Minimum Five (5) years of collections experience.
- Knowledge of bankruptcy proceedings, foreclosures, repossessions and similar collection proceedings.
- Experience with collections technology platforms (e.g., Encino, FIS, Fi-Serv, etc.) preferred.
- Vendor management experience preferred.
If you are a motivated professional with a passion for collections management, please submit your resume and cover letter to our HR department.
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