Rehabilitation Scheduler

Job Description:

The Hospital-Based Scheduler for the Acute Rehabilitation Team is a newly created, full-time position designed to support the daily operations of a high-performing, engaged, and collaborative therapy team. This role will be essential to ensuring patients are scheduled efficiently into therapy time slots and that communication remains clear and timely across the rehabilitation department and nursing units.Level I Patient Schedulers are expected to be proficient in scheduling multiple service lines within the same market and one service line across Essentia Health and will be cross trained to provide coverage as needed.The working hours for this position will be full time, with a split schedule between morning and evening hours to support inpatient scheduling needs throughout the day. As the role becomes further defined and established, there may be opportunity for the individual to work from a home setting. This position will play an integral role in the success of the team and will work closely with the Department Manager, Supervisor, and Department Coordinator.

Education Qualifications:

Key Responsibilities:

• Patient identification, registration, and scheduling, after visit summaries with estimates, patient checkout and appointment, and procedure and lab scheduling, obtaining required signatures and documents from patients

• Full pre-registration of all patients calling to schedule an appointment, including updating of guarantor information and verification of insurance eligibility

• Coordinates the scheduling of services for patients including ancillary and procedure scheduling

• Handles incoming calls, follow-up and referral work queues, ticket scheduling

• Proficiently and accurately enters data into the permanent electronic health record while talking with patients

• Works as part of a care team of support staff and clinical staff to provide optimal customer service and clinical outcomes

Preferred Qualifications:

• Previous patient access representative or scheduling experience preferred