Patient Experience Transformation Partner

Job Description

The Patient Experience Transformation Partner supports the VP Of Patient Experience in the development of enterprise-wide patient experience strategy. Develops operational plans, initiatives and programs that support the implementation of the patient experience strategy at the system and operational unit levels. Fosters and supports a culture where Essentia Health patients feel safe and cared for.

Education Qualifications

Key Responsibilities:

• Develops trusting relationships across the organization necessary to communicate and carry out patient experience strategy and operational plans
• Leads change and understands the principals of change management
• Collaborates and connects with system teams including Quality, Nursing, Risk and others to understand the interdependencies of their performance in an effort to advance the patient experience
• Communicates proactively with leaders throughout the system (all levels and disciplines) and evaluates patient experience performance data to identify trends and opportunities for improvement
• Establishes data strategy with leaders and colleagues, including goal-setting and appropriate action planning to drive and support sustainable change
• Provides clear and concise communication that propel results
• Analyzes patient and physician experience data and trends and makes recommendation decisions to senior leadership and management on improvement strategies in their areas utilizing formal and informal feedback mechanisms
• Provides direction and leadership to achieve the best experience for patients and their families
• Aligns service expectations with the operational initiatives of the organization
• Stays abreast of the latest trends and evidence based best practices in patient experience
• Collaborates with senior leaders to complete operational plans, budget expectation and productivity targets
  
  

Educational Requirements

• Bachelor's degree
  
  

Required Qualifications

• 2 years experience in patient experience with knowledge of service excellence and processes
• Experience with small group facilitation and presentation skills
• Experience with analyzing, interpreting and communicating data to enhance process
• Experience working closely with other department managers regarding operations and processes to optimize the patient experience strategies
  
  

Preferred Qualifications

• Certified Patient Experience Professional (CPXP)
• Proficient in data visualization and able to utilize software, including, but not limited to PowerPoint and Excel to create meaningful executive summaries and other materials as needed to support a client’s improvement journey
• Process excellence and/or lean, six sigma certifications
• Regulatory background
• Excellent verbal and written communication skills reporting to senior leadership
• Analytical skills necessary to collaborate with department heads, supervisors, senior management, Board of Trustees members and others in evaluating problems and conducting improvement projects
• Ability to thrive in an ambiguous environments and circumstances
  
  

Employee Benefits at Essentia Health: At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at (218) 576-0000.

Job Location: Business Service Center

Shift Rotation: Day Rotation (United States of America)

Shift Start/End: /

Hours Per Pay Period

Compensation Range: $69826 - $104749 / year

Union

FTE: 1

Weekends

Call Obligations: