Information Services Business Operations Director

Job Description

This is a broad business operations leadership role within Information Services (IS), focused on connecting IS portfolio and project leadership, IS financial management, and IS governance. You’ll work closely with the CIO and IS senior leadership to help align priorities and drive execution across teams.

Education Qualifications

What You Will Do:

• Lead or oversee IS project and portfolio management (PMO) functions, ensuring alignment to organizational priorities
• Collaborate with IS leaders and executives to Manage and support IS-related financial activities and prioritize spending through formal budgeting practices. Provide transparency and accountability of the cost and business value of IS solutions and services.
• Establish and strengthen IS governance processes, decision-making forums, and ensure that IS-related processes are overseen effectively and transparently.
• Organizational change enablement by implementing or optimizing the organization’s capabilities for managing the impact of strategic changes in business processes, IS systems, organizational structure, or culture that are inherent to a transformation or M&A.
• Provide operational and strategic support to IS leadership on emerging priorities
• Partner across teams to ensure alignment without direct ownership of application or clinical portfolios
  
  

What You Will Need

• Bachelor’s degree in Business Administration, Information Systems, or related field (or equivalent experience)
• 10 years of experience in IT/IS operations, business operations, portfolio/program leadership, financial management, or related areas
• Experience leading or supporting enterprise portfolios, PMO/EPMO functions, or large-scale initiatives
• Strong experience with financial planning, budgeting, or cost optimization within a complex organization
• Demonstrated experience working within governance frameworks and matrixed environments
• Ability to influence across teams and work effectively with senior leaders and diverse stakeholders
• Strong communication, problem-solving, and organizational skills
  
  

What Makes You a Strong Fit

• Experience in EPMO, portfolio leadership, or enterprise program management
• Background in IT or technology financial management (e.g., budgeting, forecasting, TBM, cost optimization)
• Exposure to governance, operating models, or strategic planning
• Experience working closely with CIOs, senior executives, or in a chief-of-staff / strategic operations capacity
• Ability to operate in ambiguous or evolving environments and bring structure to complex problems
  
  

Work Location:

• This role is based in Duluth, MN with a hybrid work arrangement. Regular in-person presence is expected to support collaboration with IS leadership and the CIO office.
• Candidates located in Minnesota, North Dakota, Wisconsin, Iowa, or South Dakota are strongly preferred.
• Candidates must reside in or be willing to relocate to a state where Essentia Health is authorized to employ.
• We are unable to employ candidates residing in California, Washington, Oregon, Idaho, Massachusetts, New York, New Jersey, or Colorado.
  
  

Employee Benefits at Essentia Health: At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at (218) 576-0000.

Job Location: Peerless Building

Shift Rotation: Day Rotation (United States of America)

Shift Start/End: /

Hours Per Pay Period: 80

Compensation Range: $67.15 - $100.73 / hour

Union

FTE: 1

Weekends

Call Obligations: