What are the responsibilities and job description for the Client Experience Coordinator (Medical Aesthetics) position at Essence Beauty Brands?
About Juvenessence
Juvenessence is a premier aesthetics practice dedicated to helping clients look their best through personalized care, advanced treatments, and exceptional service. We pride ourselves on creating a welcoming, professional, and client-centered environment.
Position Summary
The Client Experience Coordinator is the first point of contact for clients at Juvenessence and plays a critical role in delivering an outstanding client experience. This position is responsible for greeting clients, managing appointments, handling administrative tasks, and supporting daily clinic operations with professionalism and warmth.
Key Responsibilities
Greet clients promptly and professionally, creating a welcoming first impression
Check clients in and out efficiently while maintaining confidentiality
Schedule, confirm, and manage appointments using the clinic’s scheduling system
Answer incoming calls, respond to inquiries, and direct messages appropriately
Collect payments, process transactions, and explain services or packages as needed
Maintain accurate client records and update information as required
Coordinate with clinical staff to ensure smooth daily operations
Keep the front desk and reception area clean, organized, and presentable
Assist with administrative tasks such as filing, data entry, and inventory tracking
Uphold Juvenessence’s standards for professionalism, discretion, and client care
Qualifications & Skills
High school diploma or equivalent required; additional education a plus
Previous front desk, customer service, or medical/aesthetic office experience preferred
Excellent communication and interpersonal skills
Strong organizational skills and attention to detail
Ability to multitask and remain calm in a fast-paced environment
Proficiency with computers, scheduling software, and basic office tools
Professional appearance and customer-focused mindset
Experience handling payments and POS systems is a plus
What We Offer
Competitive pay based on experience
Supportive, team-oriented work environment
Opportunities to learn about wellness and aesthetic services
Employee discounts on services and products (if applicable)
Growth opportunities within a growing wellness practice
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