What are the responsibilities and job description for the Scheduler position at Essen Health Care?
Company Overview Essen Health Care is a growing community healthcare network provides high quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a ‘population health’ model of care, Essen has five integrated clinical divisions offering services in primary & specialty offices, urgent care centers, and nursing homes, as well as house calls for home bound patients; all clinical services are also offered via telehealth. Our Care Management division supports patient-centered care through care coordination, complex care management and helping address health-related social needs.
Founded in 1999, Essen provides care in all five boroughs of New York City, with a primary focus in the Bronx.
launched Intention Health Ventures to develop and commercialize our technology innovations.
Job Summary Scheduler, or Appointment Scheduler, coordinates appointments for employees, customers or patients. Their main duties include planning weekly employee schedules, determining appointment lengths and making phone calls to patients or customers regarding their appointment or meeting times.
Responsibilities include
Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.
Founded in 1999, Essen provides care in all five boroughs of New York City, with a primary focus in the Bronx.
launched Intention Health Ventures to develop and commercialize our technology innovations.
Job Summary Scheduler, or Appointment Scheduler, coordinates appointments for employees, customers or patients. Their main duties include planning weekly employee schedules, determining appointment lengths and making phone calls to patients or customers regarding their appointment or meeting times.
Responsibilities include
- Answer phone calls and e-mails, greeting patients and prospective patients and reminding them of upcoming appointments
- Scheduling appointments for patient consultations, procedures and visits with medical personnel
- Liaise and coordinate with health care professionals about schedules, patients and any changes
- Accept and submit insurance claims and payment, as well as perform billing duties
- Resolve scheduling conflicts as they occur
- High School Diploma or Equivalent (GED);
- 2 years of working experience in the medical field or customer service.
- Healthcare experience a plus
- Knowledge of insurance requirements and medical terminology preferred.
- Minimum 1-2 years scheduling experience
- Experience with ECW strongly preferred
- Bilingual (Spanish / English) is a plus but not a requirement\
- Superb communication skills (written, oral, and listening)
- Must be able to maintain professionalism and a positive attitude.
Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.