What are the responsibilities and job description for the Behavioral Health Operations Manager position at Essen Health Care?
Company Overview Essen Health Care is a growing community healthcare network provides high quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a ‘population health’ model of care, Essen has five integrated clinical divisions offering services in primary & specialty offices, urgent care centers, and nursing homes, as well as house calls for home bound patients; all clinical services are also offered via telehealth. Our Care Management division supports patient-centered care through care coordination, complex care management and helping address health-related social needs.
Founded in 1999, Essen provides care in all five boroughs of New York City, with a primary focus in the Bronx. Staffed by over 300 primary and specialty care physicians and advanced clinicians, Essen Health Care is one of the largest, most comprehensive private medical groups in New York City. Essen maintains a Clinical Information Services team that maintains our enterprise-wide electronic medical record system, data repository, clinical analytics and population health capabilities. Our Community Services teams creates and sustains relationship with community organizations and agencies and health plans.
Essen is dedicated to ensuring the quality of care for all patients and has been designated ‘Level 3 Patient Centered Medical Home’ by the National Committee for Quality Assurance. Essen has won awards for its patient care innovations and recently launched Intention Health Ventures to develop and commercialize our technology innovations.
The Behavioral Health Operations Manager is responsible for overseeing the day-to-day operational functions of behavioral health services to ensure efficient, compliant, and high-quality care delivery. This role partners closely with clinical leadership to optimize workflows, improve performance metrics, and ensure adherence to regulatory and organizational standards. The Operations Manager plays a critical role in driving productivity, managing staff performance, and supporting strategic initiatives across behavioral health programs.
Manage daily operations of behavioral health programs, ensuring alignment with organizational goals and service delivery standards
Founded in 1999, Essen provides care in all five boroughs of New York City, with a primary focus in the Bronx. Staffed by over 300 primary and specialty care physicians and advanced clinicians, Essen Health Care is one of the largest, most comprehensive private medical groups in New York City. Essen maintains a Clinical Information Services team that maintains our enterprise-wide electronic medical record system, data repository, clinical analytics and population health capabilities. Our Community Services teams creates and sustains relationship with community organizations and agencies and health plans.
Essen is dedicated to ensuring the quality of care for all patients and has been designated ‘Level 3 Patient Centered Medical Home’ by the National Committee for Quality Assurance. Essen has won awards for its patient care innovations and recently launched Intention Health Ventures to develop and commercialize our technology innovations.
The Behavioral Health Operations Manager is responsible for overseeing the day-to-day operational functions of behavioral health services to ensure efficient, compliant, and high-quality care delivery. This role partners closely with clinical leadership to optimize workflows, improve performance metrics, and ensure adherence to regulatory and organizational standards. The Operations Manager plays a critical role in driving productivity, managing staff performance, and supporting strategic initiatives across behavioral health programs.
Manage daily operations of behavioral health programs, ensuring alignment with organizational goals and service delivery standards
- Monitor workflow efficiency, patient throughput, and service utilization
- Implement and maintain operational policies and procedures
- Track and analyze key performance indicators (KPIs), including caseload productivity, documentation timeliness, and no-show rates
- Develop and execute performance improvement plans where necessary
- Ensure compliance with regulatory requirements (e.g., Medicaid, state agencies, accreditation bodies)
- Supervise non-clinical and/or operational staff, i.e. administrative personnel
- Provide coaching, training, and performance management to staff
- Collaborate with leadership on workforce planning and staffing models
- Ensure adherence to all federal, state, and organizational policies
- Oversee credentialing coordination and operational compliance workflows
- Partner with clinical, finance, IT, and other internal teams to support program initiatives
- Generate regular operational reports and dashboards
- Use data to identify trends, gaps, and opportunities for improvement
- Bachelor’s degree in Healthcare Administration, Public Health, Business Administration, or related field required
- Master’s degree (MHA, MBA, MPH, or related) preferred
- 3-5 years of experience in healthcare operations, preferably in behavioral health
- Experience managing teams and overseeing performance metrics
- Familiarity with Medicaid/managed care environments strongly preferred
- Strong operational and analytical skills
- Knowledge of behavioral health workflows and regulatory requirements
- Excellent leadership, communication, and interpersonal skills
- Proficiency with EHR systems and reporting tools
- Ability to manage multiple priorities in a fast-paced environment