What are the responsibilities and job description for the Patient Service Representative - Phones - Southroads Internal Medicine position at Esse Health?
Esse Health is the largest independent physician practice in the St. Louis Metropolitan area with over 100 physicians, in 35 locations, serving nearly 130,000 patients. We are leading the health care community by placing patients and their physicians at the center of health decisions. Esse Health is more than a healthcare provider - it's a place where medicine is a calling and not just a profession. It's a team of extraordinary medical professionals with the latest ideas for keeping patients healthier.
$750 SIGN ON BONUS ELIGIBLE!!
Join Our Team:
We are searching for a Patient Service Representative for our Southroads Internal Medicine office located at 12345 West Bend Drive!
Opportunity:
- Full-time opening
- Monday - Thursday: 8:15 a.m. - 4:30 p.m. and Friday: 8:15 a.m. - 3:30 p.m.
- No nights, weekends or holidays
- Outpatient clinical practice
Day-to-Day:
- Answer incoming calls for the office
- Ask pertinent questions related to patient symptoms and relay this information to the provider
- Schedule appointments
- Make outbound calls to patients
- Work reports
- Handle faxes
Who we are seeking (preferred):
- The Patient Service Representative must project a positive and professional image over the phone, and in all interactions with patients and coworkers.
- The Patient Service Representative will possess the ability to multi-task and stay organized
- The Patient Service Representative will be driven by a strong desire to delivery quality customer service
- Formal training which will probably be indicated by a high school diploma or equivalent.
- 1 or more years of experience working with the public, preferably in a healthcare setting.
- Knowledge of medical terminology,
- Knowledge of the different types of health insurance plans; i.e. HMO’s, PPO’s, etc.
- PC/Windows proficiency.
- Willingness to assign high priority to patient comfort and satisfaction.
- Ability to communicate effectively and to work compatibly with physicians, coworkers, and employees in other departments.
What We Offer:
- Physician-led, supportive practice environment
- Starting rate of pay is $17.37 up to $19.00/hour (based upon a variety of factors, including relevant work experience)
- Benefits the first of the month following your hire date
- Available benefits: Medical, Dental, Vision, Life, Long/Short Term Disability, Health Savings Account/Flexible Spending Account, Fraud Protection, Legal, Pet and other miscellaneous
- Generous PTO policy 9 paid holidays
- 401k match profit sharing
- Tuition reimbursement
- Wellness program
- Opportunities for professional growth and mentorship
- Emphasis on work-life balance
EOE