What are the responsibilities and job description for the Operations Support Specialist - Healthcare Training - Remote/Office Hybrid (*local candidates only) position at Esse Health?
Esse Health is the largest independent physician practice in the St. Louis Metropolitan area with over 100 physicians, in 35 locations, serving nearly 130,000 patients. We are leading the health care community by placing patients and their physicians at the center of health decisions. Esse Health is more than a healthcare provider - it's a place where medicine is a calling and not just a profession. It's a team of extraordinary medical professionals with the latest ideas for keeping patients healthier.
Join Our Team!
Esse Health is currently seeking a full-time Operations Support Specialist!
Opportunity:
The Operations Support Specialist provides support for all employees by delivering training on processes, systems, and population health workflows. This role collaborates with office staff and physicians to implement workflow improvements and changes to optimize population health management.
- Full-time schedule. Monday - Friday, regular business hours.
- No nights, weekends or holidays.
- Eligible for the Esse Health full-time benefits package.
- Reports to an Operations Manager.
- Travel to all Esse Health locations (greater St. Louis area, Shiloh, IL and Swansea, IL) will be required.
- Hybrid work environment for a local candidate.
Day-to-Day:
- Present and provide in-person training in a classroom setting to employees and providers at the Esse Health Central Office/HUB (located in Town & Country) using prescribed agendas
- Conduct regular site visits, observe workflows, and introduce features to ease workflow
- Monitor usage of EMR and EPM systems at assigned locations and recommend system utilization improvements
- Provide advanced end-user support, troubleshoot system malfunctions, and make appropriate system parameter changes
- Develop training materials and documentation
- Partner with physician offices to enhance workflows using Lean Six Sigma principles
- Use process and outcome data to facilitate performance improvement discussions
- Design and document process or system setup changes for assigned projects
- Review issue logs to identify and analyze system problem trends
- Assist with template modifications and additions to EMR
- Support communication and specialized business requests from departments
- Test system upgrades and report issues as needed
- Provide onsite support to new physicians, mid-level providers, and office managers
- Report office-level findings to the Operations Manager
- Support all ancillary products that interface/interact with EMR and EPM systems
What you possess:
- B.S. in Health Administration, Health Information Management, or a related field (preferred).
- Minimum of three years’ experience with application training and support.
- Experience with Electronic Practice Management and Electronic Health Record systems.
- Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
- Knowledge of Lean Six Sigma principles.
- Understanding of medical office practices.
What We Offer:
- Competitive compensation.
- Benefits the first of the month following your hire date
- Available benefits: Medical, Dental, Vision, Life, Long/Short Term Disability, Health Savings Account/Flexible Spending Account, Fraud Protection, Legal, Pet and other miscellaneous
- Generous PTO policy 9 paid holidays
- 401k match profit sharing
- Tuition reimbursement
- Wellness program
- Opportunities for professional growth and mentorship
- Emphasis on work-life balance
EOE