What are the responsibilities and job description for the Operations Support Specialist - Healthcare Training - Remote/Office Hybrid (*local candidates only) position at Esse Health?
Esse Health is the largest independent physician practice in the St. Louis Metropolitan area with over 100 physicians, in 35 locations, serving nearly 130,000 patients. We are leading the health care community by placing patients and their physicians at the center of health decisions. Esse Health is more than a healthcare provider - it's a place where medicine is a calling and not just a profession. It's a team of extraordinary medical professionals with the latest ideas for keeping patients healthier.
Esse Health is currently seeking an Operations Support Specialist!
SUMMARY: The Operations Support Specialist possesses detailed knowledge of industry-standard population management workflows, processes, and systems. This experience will be used in collaborative coaching, mentoring, and discussions with all clinical office teams including each clinical offices' Physician Office Leader and Office Manager in order to effect positive performance change for all populations served. The Operations Support Specialist is responsible for overall support for all employees by giving adequate training on processes, systems, and population health workflows. The ideal candidate will enjoy working independently or as part of a team. They will also be comfortable teaching and training in a group setting. The chosen candidate will have a BS in a related field and 3 years' experience with application training and support. Experience with Electronic Practice Management and Electronic Health Record systems is required. Preferred candidates will also be knowledgeable in Lean Six Sigma principles and have knowledge, experience and understanding of medical office practices.
This position is a combination of remote and in office work. Travel to Esse Health medical offices to provide in-person services in the greater St. Louis area, is required. Shared team coverage of new hire EMR/EHR in-person training at our HUB office in Town & Country, is also required.
To learn more about what it's like to be an Esse employee, please visit our social media pages on Facebook, Instagram and LinkedIn! Search "Essehealthbenefitsu".
Requirements:
EDUCATION/EXPERIENCE: •Bachelor’s degree in health administration, health information management (or related), or equivalent work experience •Preferred Lean Six Sigma Green Belt
PREFERRED QUALIFICATIONS: •Excellent oral and written communication skills •Knowledge of industry-standard performance improvement methods •Knowledge and understanding of the development and implementation of standardized processes, integrated to form systems to produce predictable outcomes •Understanding of the concepts of internal and external customers •Knowledge and understanding of the interdependencies between the customer experience and the organizational value chain •Knowledge and understanding of the medical office practice as a business with dependencies on its customers.
Benefit highlights & more!
• Multiple medical coverage benefits • Generous PTO policy 8 paid holidays • 401k match profit sharing • Tuition reimbursement • Wellness program
EOE
Equal Opportunity Employer
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