Night Audit, Saginaw

Job Overview
Join our dynamic hospitality team as a Night Audit professional, where your energy and attention to detail will ensure seamless overnight operations at our vibrant hotel. In this pivotal role, you will be the first point of contact for guests arriving late or departing early, providing exceptional guest services while maintaining the integrity of our nightly financial and administrative procedures. Your proactive approach will help uphold our commitment to hospitality excellence, guest satisfaction, and operational efficiency during the overnight hours. If you thrive in a fast-paced environment and possess a passion for hospitality management, this is your opportunity to shine!

Responsibilities

• Conduct nightly audits by reconciling daily financial transactions, ensuring accuracy in billing and accounting records.
• Oversee front desk operations during overnight hours, including check-ins, check-outs, and guest inquiries with professionalism and warmth.
• Manage multi-line phone systems with excellent phone etiquette to handle guest requests, reservations, and internal communications efficiently.
• Maintain security by monitoring CCTV surveillance and performing visual inspections of the property to ensure safety standards are met.
• Provide outstanding guest services by addressing guest needs promptly, resolving issues effectively, and fostering positive guest relations.
• Prepare detailed shift reports, incident logs, and audit documentation to ensure smooth handovers between shifts.
• Assist with administrative tasks such as updating guest records, processing payments, and managing reservation systems in accordance with hotel policies.

Experience

• Proven experience in hospitality management or hotel front desk operations, preferably including night audit duties.
• Multilingual skills or bilingual abilities are highly desirable to enhance guest interactions across diverse populations.
• Strong customer service skills with a focus on guest relations and hospitality excellence.
• Familiarity with hotel management software systems and multi-line phone systems is preferred.
• Excellent communication skills coupled with a professional demeanor and strong phone etiquette.
• Previous experience working in a resort or hotel environment that emphasizes guest services and hospitality standards is advantageous.
• Ability to work independently during overnight shifts while maintaining high attention to detail and operational accuracy. Embark on a rewarding career where your enthusiasm for hospitality management meets your dedication to delivering memorable guest experiences!

Pay: $14.00 per hour

Benefits:

• 401(k)
• Employee discount
• Paid time off

Work Location: In person

Salary : $14