Product Manager — AI

Overview

Esri is enhancing the ArcGIS system with new AI capabilities that improve automation, expand GeoAI tools and models, strengthen productivity features, and deepen platform integrations across desktop, web, mobile, and enterprise environments. The Product Manager in this role will lead core product management activities that include roadmap development, customer research, internal cross-functional collaboration, partner engagement, and launch planning, all with a focus on delivering responsible and impactful AI across ArcGIS. You will also play a key role in advancing AI app strategic initiatives that will empower users to create and operationalize ArcGIS AI components.

Responsibilities

• Translate customer needs, market opportunities, and competitive signals into structured product requirements, problem statements, and a prioritized roadmap that balances innovation, feasibility, and customer trust
• Collaborate with software development through the full lifecycle of AI products
• Engage partners, distributors, and global business development to expand adoption of AI capabilities, support joint-solution development, and gather customer insights from diverse markets
• Develop and support launch plans with Product Marketing by crafting messaging, writing value propositions, building demos, producing enablement materials, and supporting events
• Support Sales, Software Engineering, and Product Marketing with competitive guidance, demos, RFP and RFI responses, and leadership on pricing
• Lead and direct customer-facing programs including early adopter programs, betas, advisory sessions, roadmap reviews, and strategic briefings
• Maintain actionable feedback loops with Support, Sales, and other teams to identify friction points and opportunities, and synthesize patterns into Productboard for prioritization
• Implement operational excellence by maintaining metrics dashboards, and cross-team communication rhythms that support high-quality delivery
• Collaborate with Legal, Security, Privacy, and IT to ensure compliance, data sovereignty, accessibility, and responsible AI governance are built into features and user scenarios
• Provide internal enablement to increase organizational understanding of AI capabilities
• Represent Esri and your product areas at conferences, webinars, user groups, partner summits, and technical communities, communicating product strategy and best practices in geospatial AI
• Work closely with engineering, design, and AI platform teams to define technical requirements, choose model integration patterns, validate evaluation metrics, design guardrails, and ensure assistants and agents perform reliably in alignment with Esri AI principles
  
  

Requirements

• 2 years in product management, product engineering, technical support, or a similar technical role
• Proven ability to define product strategy and collaborate with engineering and design to deliver customer-facing capabilities
• Strong written, verbal, and presentation skills for both technical and non-technical audiences
• Ability to translate complex GIS and AI workflows into clear, actionable product requirements
• Hands-on experience shipping AI-powered features (for example, LLM applications, code assistants, automation) or direct collaboration with teams building them
• Travel: 10–20% for strategic meetings, customer visits, conferences, and partner engagements
• Bachelor's degree in GIS, computer science, engineering, or a related field
  
  

Recommended Qualifications

• Experience with geospatial technologies and the ArcGIS system, including common GIS data models and workflows
• Familiarity with responsible AI practices such as trust, transparency, evaluation, telemetry, and data governance
• Experience engaging customers, partners, or distributors in roadmap, adoption, and technical enablement discussions
• Background working in enterprise software and cross-functional product organizations
  
  

Total RewardsEsri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

A reasonable estimate of the base salary range is: $91,520 USD - $151,424 USD

The Company

At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here.

If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email askcareers@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

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