What are the responsibilities and job description for the Call Center Representative position at esr?
The Virginia Eye Institute (VEI) is hiring! VEI is a large and dynamic practice of ophthalmologists and optometrists in the Richmond, VA area.
We are searching for a full-time Call Center Associate to join our busy practice.
Job Purpose
This position will be part of the Call Center Team and will take calls from patients who are interested in making, changing or cancelling their scheduled appointment. We focus on providing our patients with the best possible customer service experience.
Duties and Responsibilities
- Answer telephone using a pleasant, genuine and caring voice
- Competently answer patient questions
- Compile patients’ entire demographic information into computer system correctly.
- Enter insurance information in the computer system correctly
- Using the company practice management system, schedule patient appointments
- Using the company practice management system, record telephone contacts with patients
- Answers inquiries by clarifying desired information by researching, locating and providing information.
- Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions
- Enhances organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments
Preferred experience
- Healthcare call center experience strongly preferred
- Optometry/ophthalmology experience preferred
- Patient Access / registration experience a plus
- Familiarity with insurance verification strongly preferred