What are the responsibilities and job description for the Front Desk/Mail Clerk position at Esquire Law Services?
Front Desk/Mail Clerk (Bilingual) - Esquire Law Services
MISSION STATEMENT: Esquire Law Services’ Mission is to be the leader in management, technology development and implementation for law departments and law firms.
The entire team of Esquire Law Services is dedicated to protecting our clients’ rights and to obtain financial justice from the parties responsible for their losses. We pride ourselves on forging meaningful relationships with our clients, built upon trust, and imparting our principal values into our individualized approach to each case. We are privileged to serve our clients in our community. We maintain a commitment to excellence and justice with an unrelenting devotion and dedication to our core principles.
VISION: Using our law knowledge combined with data science, we strive to advance the legal space with lawyer-led and tech-driven approaches to modernize and improve how we manage cases. We strive to handle each matter with accountability and responsiveness, as if we were representing ourselves.
About YOU:
Our company is looking for a professional front desk clerk to oversee all receptionist and secretarial duties at our main entrance desk. You will perform a range of duties including answering phone calls, managing the mail, and maintaining the office.
Your central goal is to provide our clients with outstanding customer service and support. As the ‘face’ of our company, the successful candidate will be presentable and friendly, with outstanding people’s skills. You should have a talent for multi-tasking, with excellent communication and organizational skills.
Job Duties:
- Greet guests and provide them with superb customer service.
- Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.
- Accept all letters and packages and distribute them to their appropriate departments.
- Monitor, organize and forward emails.
- Maintain records and files.
- Offer water, coffee, or soda to all guests.
- Book conference room for meetings.
- Answer all calls directed to that specific office.
- Clean conference rooms after meetings and always keep presentable.
- Ensure the breakroom is stocked and clean.
- Vacuum office space when needed.
- Break down all delivery boxes.
- Keep track of needed supplies and get list to employee relations to order.
- Pick up all mail from mailbox.
- Process all daily incoming mail by opening and scanning.
- Scan all incoming mail into the correct file.
- Distribute scanned mail to teams.
- Proficient use of scanning, copying and postage machines.
- Drop off daily outgoing mail in mailbox.
- Scan, verify and upload all client documents including CDs and images into client file.
- Assist with scanning settlement checks into client file.
- Process and scan all vendor issued settlement checks.
Requirements:
- High school diploma or relevant qualification
- A minimum of 2 years of proven experience in a similar role
- Good understanding of office administration and basic bookkeeping practices
- Superb written and verbal communication skills
- Excellent organizational and multi-tasking abilities
- Strong knowledge of MS Office programs
- Will report to facility coordinator/manager in each market
- Must speak Spanish and English
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Customer service: 2 years (Required)
Language:
- Spanish and English (Required)
Work Location: In person
Salary : $17 - $19