Assistant Vice President - Merchant Services Operations

The Assistant Vice President will be responsible for the operational support functions of the bank’s Merchant Services division. This role is a leadership position reporting directly to the Managing Director, ISO Relationship Officer.

Job Responsibilities:

• Manage Bank Identification Numbers (BIN) and Independent Sales Organizations (ISO) conversions from inception to completion.
• Obtain BIN/ICAs and initial set ups for new or converting customers.
• Answer and track customer service requests for our merchant business and work with the ISOs/Agents/Merchants directly to resolve issues and requests.
• Provide ISO support to our business partners by coordinating and managing projects with internal and external team members.
• Identify operational inefficiencies, improve processes, automate tasks, and develop new solutions.
• Operate within processor and gateway systems and perform data entry for new merchant accounts, boarding support, and account maintenance requests.
• Work directly with processors, platform partners, gateways, and third-party providers to create accounts and successfully board and activate them.
• Work with ISOs/Agents/Merchants on boarding edits reported to Esquire by the card brands.
• Research and troubleshoot issues for our partners and merchants on both internal and external systems and POS equipment.
• Assist in setting up users and approving requests in card brand systems.
• Ensure that all activities are performed in compliance with federal, state and Bank Secrecy Act regulatory requirements.

Skills & Competencies

• Bachelor’s degree preferred and/or relevant advanced education.
• Payment’s industry knowledge is necessary with specific knowledge of payment processors and platforms.
• Proven operator: 3 years of experience in payment processing boarding, deployment, customer service, implementation, POS terminals and gateways.
• Excellent analytical and decision-making skills. Ability to demonstrate a high level of attention to detail.
• Proven ability and experience in implementing large strategic initiatives with significant technology and operational components.
• Strong sense of prioritization & ability to execute against deliverables. Able to take personal accountability for projects & issue resolution.
• Energetic self-starter with proven business maturity and professionalism.
• Outstanding project, organization, and time management skills.
• Demonstrated ability to successfully implement and manage complex initiatives involving multiple constituents.
• Proven track record of driving results and managing multiple demands, competing priorities, and setbacks with demonstrated composure and resilience in a demanding and dynamic environment.
• Superior written and oral communication skills.
• Ability to assess results and identify and translate areas of opportunity into tactical actions and business strategies.
• The ideal candidate should enjoy working in a fast-paced, high energy and continuously evolving environment.
• Proficient with Microsoft Office Suite products.

Location: Esquire Bank, Jericho, NY (On-site)

Full time – M-F 8:30 am - 5:30 pm

Estimated Salary Range:

• $100,000 - $150,000 / year
• Compensation may vary based on education, skills, qualifications and/or expertise.