What are the responsibilities and job description for the COVID Recovery Community Health Worker (Hybrid) position at ESPERANZA HEALTH CENTERS?
Description
The Covid Recovery Community Health Worker will contribute to efforts designed to slow and stop the rate of COVID19 transmission as well as aid in the clinic’s covid recovery efforts by reaching out to patients who have fallen out of care or are interested in the agency’s community programming. The role will be a hybrid position, with work primarily being done on site and some being done via phone.
Primary Duties and Responsibilities:
1. Contact patients from various care lists to schedule for return visits, various tests/exams, pap smears, etc.
2. Work with quality team and care coordination team to identify outreach activities that will help support the population health department in their efforts to ensure the highest quality of care for all Esperanza patients.
3. Complete Health Risk Assessments with patients who are due, providing referrals and scheduling for return visits when necessary.
4. Support outreach efforts by attending and assisting with health and resource fairs, and program events, with the intention of connecting with community members and bringing them back into care.
5. Engage with positive COVID19 cases over the phone to connect them to resources that will help them isolate from others. These resources may be related to safe quarantine & isolation, housing, food insecurity, intimate partner violence, and health care access, to name a few.
6. Connect with potential contacts of COVID19 cases, primarily over the phone, to build trust and interview them about their COVID19 signs and symptoms, exposure and risk. Clearly explain COVID19 signs and symptoms, explain what may make someone high risk, describe what quarantine means, listen carefully to a contact’s personal history,
decide if s/he needs to quarantine and/or medical follow up based on information gathered, and provide resources to help these contacts quarantine.
7. Connect patients to primary care, specialty, and ancillary (e.g lab/diagnostic) services by providing information and making appointments as needed.
8. Provide information in a timely manner for any data requests and/or reporting requirements.
9. Comply with Esperanza’s policies and regulations, including those aimed at protecting the personal information of contacts and cases (e.g., HIPAA).
10. Report positive COVID19 cases to the Illinois Electronic Diseases Surveillance System (INEDSS).
11. Schedule COVID19 vaccine appointments for patients that meet the qualifying guidelines.
12. Other duties as assigned.
Esperanza Health Centers is an Equal Opportunity Employer (EOE) according to Title 44, Ill. Administrative Code, and Subpart C Section 750.150.
Requirements
1. Experience connecting individuals and families to social support services and resources at the neighborhood level (e.g., community health worker) and with the patients that Esperanza serves.
2. Maintain good contact with colleagues and supervisors when working remotely.
3. Successfully complete any trainings required by public health agencies and/or Esperanza Health Centers.
4. Abide by employee health and infection control guidelines.
5. Exhibit traits of friendliness, professionalism, compassion, patience and a non- judgmental tone.
6. Strong ability to multi-task and work well in a fast-paced environment.
7. Desire to be a self-starter, take initiative, and think creatively to work through barriers.
8. Ability to organize and prioritize appropriately. Attention to detail is a must.
9. On site work will be required to help support in patient care and programming needs.
10. Ability to travel between sites, including our administrative site.
11. Ability to work evenings and/or weekends, if necessary.
12. Exhibits flexibility to adapt to the unforeseen needs or circumstances
13. Fluency (writing, reading, speaking) in English required, similar fluency in Spanish preferred
14. Technology skills required, and include email, word processing, and data entry. Prior experience using electronic health records preferred.
15. Function as a team member to assure patients obtain access to quality care.
Esperanza Health Centers offers benefits to all its full-time employees:
BCBS Medical PPO Plans | Ameritas Dental | Eye Med Vision | 401K- company match | Tuition Reimbursement up to $5,000 per year|10 Paid Holidays and 16 Days of Paid Time Off
PM21
Salary : $20 - $24