What are the responsibilities and job description for the Strategic Account Manager position at Esper?
This role is a hybrid role. Employees will be in the office at our Bellevue, WA location 3 days a week and remote 2 days a week.
About Esper
Esper revolutionizes device management by redefining what it should be: a driver of business growth. With advanced and modern capabilities, automation replaces outdated workflows, re-provisioning becomes obsolete, and managing by exception transforms efficiency, resulting in increased efficiency, improved ROI, and bolsters security for device fleets of all sizes. Esper has been recognized as number 735 on Inc. Magazine's 2025 5000 fastest-growing private companies in America, and 133 on the 2024 Deloitte Technology Fast 500. Some of the world’s most innovative brands, like Google, Doordash, Taco Bell, Clinical ink, SF 49ers, and Intelity, rely on Esper to deliver exceptional device experiences. Esper partners with the leading mobile device hardware manufacturers, solution providers, and distributors globally.
About The Role
As a Strategic Account Manager, you are central to Esper's success and growth. You will be the primary point of contact for the post-sales journey of an assigned portfolio of strategic customers, who will ensure customer delight via adoption and delivery of Esper’s solutions. Through your consultative relationship skills, you will identify, qualify, and close expansion and renewal opportunities.
This is a strategic relationship management role, you will be required to travel to customer sites and conduct regular business reviews. The ideal candidate will possess both a sales and a technical background to drive engagement with decision-makers and influencers within product engineering and IT teams.
What You'll Do
$125,000 - $225,000 OTE
Perks & Benefits
Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification. At Esper, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
The Pay Range For This Role Is
125,000 - 225,000 USD per year (Bellevue HQ)
About Esper
Esper revolutionizes device management by redefining what it should be: a driver of business growth. With advanced and modern capabilities, automation replaces outdated workflows, re-provisioning becomes obsolete, and managing by exception transforms efficiency, resulting in increased efficiency, improved ROI, and bolsters security for device fleets of all sizes. Esper has been recognized as number 735 on Inc. Magazine's 2025 5000 fastest-growing private companies in America, and 133 on the 2024 Deloitte Technology Fast 500. Some of the world’s most innovative brands, like Google, Doordash, Taco Bell, Clinical ink, SF 49ers, and Intelity, rely on Esper to deliver exceptional device experiences. Esper partners with the leading mobile device hardware manufacturers, solution providers, and distributors globally.
About The Role
As a Strategic Account Manager, you are central to Esper's success and growth. You will be the primary point of contact for the post-sales journey of an assigned portfolio of strategic customers, who will ensure customer delight via adoption and delivery of Esper’s solutions. Through your consultative relationship skills, you will identify, qualify, and close expansion and renewal opportunities.
This is a strategic relationship management role, you will be required to travel to customer sites and conduct regular business reviews. The ideal candidate will possess both a sales and a technical background to drive engagement with decision-makers and influencers within product engineering and IT teams.
What You'll Do
- Effectively manage and nurture relationships at the enterprise level as well as mid-management levels
- Responsible for developing the forecasts for each assigned account
- Identify opportunities for customers to realize the value of Esper premium products (analytics, custom firmware, device validation, multiple OS configurations), and professional services offerings
- Manage customer renewals and expansion opportunities to achieve a defined net revenue retention target
- Monitor and assess the health of customer accounts, proactively addressing any issues to ensure a positive customer experience
- Design and conduct an effective QBR process, in close partnership with the Technical Implementation Management team.
- Engage with VP level executive sponsors at Esper’s largest clients, to demonstrate the business value of their investments and uncover opportunities for expanded ROI
- Serve as an internal customer ambassador who raises customer empathy and advocates on the customer's behalf, within Product & Engineering, and other Go to Market functions
- Facilitate communication between the customer and internal teams to ensure timely and effective resolution of issues.
- You’re scrappy, driven, and can stay abreast with quick-paced deal cycles and take ownership of your book of business with external and internal stakeholders.
- 3 years of Sales Engineering or Technical Consulting experience.
- 4 years of demonstrated success in SaaS technical sales and/or account management.
- Demonstrated experience in leveraging nuanced, technically complex products to drive business outcomes for clients.
- Aptitude for learning technical concepts/terms (Technical background in engineering, computer science, or MIS a plus)
- Proven track record of performance (top 10-20% of company) in past sales positions
- Estimated travel: 15%
$125,000 - $225,000 OTE
Perks & Benefits
- Medical, Dental, Vision 90% covered by the company
- Life insurance
- FSA (Medical & Dependent)
- 401K with a company match that vests immediately
- Pet insurance discount
- Unlimited time off policy with a mandatory 2 weeks off (minimum)
- Daily catered lunches
- Wide variety of snacks in the office
- Family Benefits: Maternity, Parental, Adoption, & Surrogacy leave
- Stand up desks with 36” curved widescreen monitors for each employee
- Team hikes and other fun events (e.g. mini-golf, bowling, board game nights, trivia, outdoor events, etc.) on a monthly basis
Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification. At Esper, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
The Pay Range For This Role Is
125,000 - 225,000 USD per year (Bellevue HQ)
Salary : $125,000 - $225,000