What are the responsibilities and job description for the Business Operations Analyst - GTM Systems position at Esper?
Job Description
This role is a hybrid role. Employees will be in the office at our Bellevue, WA location 3 days a week and remote 2 days a week.
About The Company
Esper revolutionizes device management by redefining what it should be: a driver of business growth. With advanced and modern capabilities, automation replaces outdated workflows, re-provisioning becomes obsolete, and managing by exception transforms efficiency, resulting in increased efficiency, improves ROI, and bolsters security for device fleets of all sizes. Esper has been recognized as number 363 on Inc. Magazine's 2024 5000 fastest-growing private companies in America, and 133 on the 2024 Deloitte Technology Fast 500. Some of the world’s most innovative brands like Google, Doordash, Taco Bell, Clinical ink, SF 49ers, and Intelity rely on Esper to deliver exceptional device experiences. Esper partners with the leading mobile device hardware manufacturers, solution providers, and distributors globally.
About The Role
We're looking for a sharp, curious, and proactive Revenue Systems Analyst to own the day-to-day health of our Salesforce-centered GTM stack while playing a crucial role in building and scaling the engine behind our fast-growing Go-To-Market team. This is a mid-level role perfect for someone with a few years of experience who wants to own significant technical and strategic responsibilities.
As a key member of the Business Operations team, you'll work at the intersection of systems, data, and process optimization. You'll dive into everything from territory planning, sales compensation, marketing operations, systems optimization, to forecasting. While you'll be the primary systems owner today, you could work with various teams to support complex projects, and this role will eventually expand into a team as we scale.
What You'll Do
What We’re Looking For
$105,000 - $145,000 OTE
Perks & Benefits
Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification. At Esper, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
This role is a hybrid role. Employees will be in the office at our Bellevue, WA location 3 days a week and remote 2 days a week.
About The Company
Esper revolutionizes device management by redefining what it should be: a driver of business growth. With advanced and modern capabilities, automation replaces outdated workflows, re-provisioning becomes obsolete, and managing by exception transforms efficiency, resulting in increased efficiency, improves ROI, and bolsters security for device fleets of all sizes. Esper has been recognized as number 363 on Inc. Magazine's 2024 5000 fastest-growing private companies in America, and 133 on the 2024 Deloitte Technology Fast 500. Some of the world’s most innovative brands like Google, Doordash, Taco Bell, Clinical ink, SF 49ers, and Intelity rely on Esper to deliver exceptional device experiences. Esper partners with the leading mobile device hardware manufacturers, solution providers, and distributors globally.
About The Role
We're looking for a sharp, curious, and proactive Revenue Systems Analyst to own the day-to-day health of our Salesforce-centered GTM stack while playing a crucial role in building and scaling the engine behind our fast-growing Go-To-Market team. This is a mid-level role perfect for someone with a few years of experience who wants to own significant technical and strategic responsibilities.
As a key member of the Business Operations team, you'll work at the intersection of systems, data, and process optimization. You'll dive into everything from territory planning, sales compensation, marketing operations, systems optimization, to forecasting. While you'll be the primary systems owner today, you could work with various teams to support complex projects, and this role will eventually expand into a team as we scale.
What You'll Do
- Lead Salesforce Administration: Serve as primary admin for our Salesforce instance, managing permissions, automations, and data integrity
- Manage Core GTM Stack: Own day-to-day operations and integrations for our critical tools Salesforce, HubSpot, Outreach (and future tools) with gradual expansion to other systems
- Drive Data Quality & Reporting: Build pipeline dashboards, implement data hygiene processes, and create automated reporting for executive reviews and QBRs
- Improve Revenue Processes: Partner with GTM teams to surface and scope automation opportunities, optimize workflows, and document processes
- Enable Sales Teams: Train users on new tools and processes, ensuring high adoption and gathering feedback for continuous improvement
- Support Strategic Projects: Contribute to territory planning, capacity modeling, and other cross-functional initiatives
What We’re Looking For
- 3-4 years in Sales Operations, RevOps, Business Systems, Management Consulting or equivalent experience
- Salesforce Administrator certification or equivalent admin experience (Flows, SOQL)
- Hands‑on ownership of at least one multi‑system GTM integration
- Strong SQL and Excel skills; experience with BI tools (Tableau, Looker) preferred
- Strong analytical and problem-solving skills with ability to identify trends and opportunities
- Proven ability to juggle multiple priorities and ship projects end‑to‑end
- Clear communicator who bridges technical and business stakeholders
- Strong understanding of sales processes and the overall revenue lifecycle
- Exposure to Apex, CPQ, or advanced routing
- Knowledge of AI automation tools (Zapier, n8n)
- Finance/accounting background or strong partnership experience
- Experience at B2B SaaS companies in growth stage
- Experience with Clay, Apollo or similar revenue orchestration tools
- Analytical Problem-Solver: You dig into data to find insights and root causes
- Systems Thinker: You see how tools and processes connect across the business
- Action-Oriented: You identify improvements and drive them to completion
- Detail-Focused: You understand that small details in systems can have big revenue impacts
- Business Savvy: You connect technical work to business outcomes and ROI
- Collaborative: You build trust across teams and can influence without authority
- Growth Mindset: You're excited to grow with the role as we scale
$105,000 - $145,000 OTE
Perks & Benefits
- Medical, Dental, and Vision 90% covered by the company
- Life insurance
- FSA (Medical & Dependent)
- 401K with a company match that vests immediately
- Pet insurance discount
- Unlimited time off policy with a mandatory 2 weeks off (minimum)
- Daily catered lunches
- Wide variety of snacks in the office
- Family Benefits: Maternity, Parental, Adoption, & Surrogacy leave
- Stand up desks with 36” curved widescreen monitors for each employee
- Team hikes and other fun events (e.g. mini-golf, bowling, board game nights, trivia, outdoor events, etc.) on a monthly basis
Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification. At Esper, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Salary : $105,000 - $145,000
