Animal Clinic Receptionist

Job Overview
Espanola Humane Animal Clinic provides spay/neuter surgery and wellness services for owned pets. The Animal Clinic Receptionist is critical to establishing positive relationships with community members and delivering exceptional customer service by closely interacting with clients in person and by phone. The receptionist must be able to work quickly and efficiently in a fast-paced environment, be detail-oriented, have good computer skills and possess an excellent work ethic. The receptionist will demonstrate a friendly and professional manner toward community members, co-workers, and volunteers.

Customer Service

• Greeting clients and their pets when they enter the clinic
• Ensuring that clients’ needs are met as quickly and efficiently as possible
• Describing the veterinary services offered by the hospital and the cost/value of the services
• Make client/patient appointments and update client information in their electronic record
• Communicating with co-workers regarding client/patient needs
• Processing invoices and payments, ensuring accuracy of all transactions, ensuring accuracy of the billing and payment process
• Answering phones, checking email, managing appointments, handling mail and packages
• Provide general administrative support
• Communicating with Veterinarians, technicians, and other departments
• Provide miscellaneous support to team members in other departments
• Provide excellent customer service and respond to inquiries and/or requests in a timely manner
• Monitor daily check-ins and checkouts appointments

Operations

• Maintain and enhance organizational efficiency and effectiveness
• Maintain clinic office equipment such as printers, computers, and office supply inventories,
• In collaboration with the Receptionist Supervisor and clinic Management, ensure clinic office equipment (computers, internet, printer, phones) is maintained and repaired as needed (asap), or notify the Supervisor or Management immediately when systems are down.
• In collaboration with the lead veterinary technician and Management, make sure the appropriate/balance appointments are scheduled accordingly by date and by staffing
• Manage inventory for clinic office supplies and other
• Ensure the clinic reception area is clean, sanitary, and presentable to the public and animals.

Administrative

• Perform tasks such as typing, filing, and photocopying
• Maintain adequate levels of office supplies and order new supplies as needed
• Entering and maintaining information in databases and spreadsheets
• Provide general administrative support to staff, such as preparing documents, organizing files, and managing correspondence
• Maintain equipment and assist with special projects
• Implement clinic training progress for the newly hired receptionist
• Handling cash, credit cards, and other forms of payments
• Helping with tasks such as checking in/out patients, answering general questions, and delivering messages
• Managing client invoices and billings: Preparing invoices, processing payments, and following up on outstanding balances
• Creating and maintaining patient records, including medical histories and vaccination records
• Ensuring the reception area is tidy and welcoming

Culture

• Model and promote a staff culture that is friendly, outgoing, and collaborative
• Model organizational core values, and ensure values are prioritized in clinic initiatives

MINIMUM QUALIFICATIONS

• High school diploma or equivalent
• Customer service
• Impeccable communication skills
• Organizational skills
• Computer skill a must
• Must be flexible and stay late if necessary; ability to work shifts, on weekends, and public holidays as needed

PREFERRED QUALIFICATIONS

• Experience in a veterinary or medical setting
• Animal care skills
• Familiarity with veterinary medical billing software is advantageous

Join our dedicated team where your contributions will make a difference in the lives of our patients!

Pay: $18.00 - $20.00 per hour

Benefits:

• Disability insurance
• Paid time off

Ability to Commute:

• Espanola, NM 87532 (Required)

Ability to Relocate:

• Espanola, NM 87532: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $20