What are the responsibilities and job description for the Field Technician (SEPTA) position at Esp Services?
Job Description
Field Technician Essential Job Duties
Position Overview
A fully qualified Field Technician applies working knowledge of computer science and electronics to maintain SEPTA's mission-critical fare collection infrastructure, working independently on light to moderately complex work orders with normal to critical deadlines.
Essential Job Duties
Physical Requirements:
ESP Enterprises, Inc. has over 20 years of concentrated experience in the installation, system upgrade, maintenance, and staffing for public transit projects. ESP’s work with industry leading vendors has enabled us to acquire in-depth knowledge and distinctive experience. With an approach of being the project solution for our customers, ESP has distinguished itself as the go to source for the transit industry in the United States.
ESP Culture Statement
Your ability to work with in our culture is critical for your success.
If you can commit to and live with the following principles, you’re the type of person that will be successful and help our company thrive. If you feel this level of engagement is not right for you or you’re not willing to participate with us at this level, then we’re not a good fit for you.
Our expectation is that you’ll take the steps necessary to do what you say you’re going to do and be accountable for your actions. In other words, “live above the line.”
We know not everyone is ready for this level of performance and we appreciate the honesty for anyone that decides this is not right for them.
On the other hand, you would make an ideal candidate to join our company if you’re willing to follow the “above the line” principles.
Accountability: See it, own it, solve it, do it. Become part of the solution. Respect others and their feelings. Act now.
Ask the question “what else can I do?”
Asked the question “what coaching do you have for me?”
What can I do better?
Personal ownership and pride
Reject average
Show Others That You Care
Hold each other accountable
Steve Phelan
President, ESP Enterprises, Inc.
ESP Enterprises, Inc. has over 20 years of concentrated experience in the installation, system upgrade, maintenance, and staffing for public transit projects. ESP’s work with industry leading vendors has enabled us to acquire in-depth knowledge and distinctive experience. With an approach of being the project solution for our customers, ESP has distinguished itself as the go to source for the transit industry in the United States. ESP Culture Statement Your ability to work with in our culture is critical for your success. If you can commit to and live with the following principles, you’re the type of person that will be successful and help our company thrive. If you feel this level of engagement is not right for you or you’re not willing to participate with us at this level, then we’re not a good fit for you. Our expectation is that you’ll take the steps necessary to do what you say you’re going to do and be accountable for your actions. In other words, “live above the line.” We know not everyone is ready for this level of performance and we appreciate the honesty for anyone that decides this is not right for them. On the other hand, you would make an ideal candidate to join our company if you’re willing to follow the “above the line” principles. Accountability: See it, own it, solve it, do it. Become part of the solution. Respect others and their feelings. Act now. Ask the question “what else can I do?” Asked the question “what coaching do you have for me?” What can I do better? Personal ownership and pride Reject average Show others that you care Hold each other accountable Steve Phelan President, ESP Enterprises, Inc.
Field Technician Essential Job Duties
- Maintain Fare Vending Devices, Rotary Gates, OBPs & various equipment on an as needed to include.
- Detect & Resolve Component wear & tear.
- Provide quick response to Work Orders sent via Work Order Management System.
- Troubleshoot & Resolve Machine Hardware electrical, electronic, communication, & functionality related issues for resolution and maximum uptime on new & existing systems.
- Interface with Various IT departments to resolve software issues detected internally or externally to FVDs/HSDs/OBPs.
- Keep inventory of replacement parts, tools & cleaning supplies within a company assigned Vehicle or Local storage location.
- Communicate regularly with Manager or Customer to resolve Work Order Issues and/or report new issues.
- Uses standard hand tools and technical manuals.
- May be floating or stationary.
- Flexible schedule
- Ability to work nights, Weekends &/or Holidays.
- Must be a Team Player.
- High School Diploma
- Electronics experience required
- Equivalent work experience in the Field of Computer Science and electronics.
Position Overview
A fully qualified Field Technician applies working knowledge of computer science and electronics to maintain SEPTA's mission-critical fare collection infrastructure, working independently on light to moderately complex work orders with normal to critical deadlines.
Essential Job Duties
- Maintain Fare Vending Devices, Rotary Gates, OBPs, and 3D fare gate systems
- Perform PC-level board repairs and component-level troubleshooting
- Provide rapid response to Work Orders via Work Order Management System
- Troubleshoot hardware, electrical, electronic, communication, and functionality issues for maximum uptime
- Interface with IT departments to resolve software issues on FVDs/HSDs/OBPs
- Maintain inventory of replacement parts, tools, and cleaning supplies
- Document activities and maintain service records using Excel spreadsheets
- Communicate regularly with Manager and Customer to resolve issues
- Use standard hand tools and technical manuals
- May be floating or stationary assignments
- Installation of Electronic devices into varies types of equipment
- Navigating the SEPTA Regional Rail and Transit lines providing remediation to Conduent Equipment.
- Assess new problems and troubleshoot newly installed equipment
Physical Requirements:
- Must repair electronic boards down to PC component level
- Must climb ladders frequently and safely for equipment access
- Must lift and carry at least 45 pounds independently
- High School Diploma required
- Electronics experience required
- Basic understanding of electrical components
- Computer repair experience required
- Microsoft excel experience required
- Microsoft Office experience required
- CompTIA A certification is a plus
- Military or technical training or equivalent work experience in computer science and electronics is a plus but not a must
- Able to understand new equipment with basic training.
- Flexible schedule (nights, weekends, holidays as needed)
- Must be a team player
- Valid driver's license
- Professional appearance and customer service orientation
- Primary: Monday-Friday, 8:00 AM - 4:00 PM
- Overtime: Available as needed
ESP Enterprises, Inc. has over 20 years of concentrated experience in the installation, system upgrade, maintenance, and staffing for public transit projects. ESP’s work with industry leading vendors has enabled us to acquire in-depth knowledge and distinctive experience. With an approach of being the project solution for our customers, ESP has distinguished itself as the go to source for the transit industry in the United States.
ESP Culture Statement
Your ability to work with in our culture is critical for your success.
If you can commit to and live with the following principles, you’re the type of person that will be successful and help our company thrive. If you feel this level of engagement is not right for you or you’re not willing to participate with us at this level, then we’re not a good fit for you.
Our expectation is that you’ll take the steps necessary to do what you say you’re going to do and be accountable for your actions. In other words, “live above the line.”
We know not everyone is ready for this level of performance and we appreciate the honesty for anyone that decides this is not right for them.
On the other hand, you would make an ideal candidate to join our company if you’re willing to follow the “above the line” principles.
Accountability: See it, own it, solve it, do it. Become part of the solution. Respect others and their feelings. Act now.
Ask the question “what else can I do?”
Asked the question “what coaching do you have for me?”
What can I do better?
Personal ownership and pride
Reject average
Show Others That You Care
Hold each other accountable
Steve Phelan
President, ESP Enterprises, Inc.
ESP Enterprises, Inc. has over 20 years of concentrated experience in the installation, system upgrade, maintenance, and staffing for public transit projects. ESP’s work with industry leading vendors has enabled us to acquire in-depth knowledge and distinctive experience. With an approach of being the project solution for our customers, ESP has distinguished itself as the go to source for the transit industry in the United States. ESP Culture Statement Your ability to work with in our culture is critical for your success. If you can commit to and live with the following principles, you’re the type of person that will be successful and help our company thrive. If you feel this level of engagement is not right for you or you’re not willing to participate with us at this level, then we’re not a good fit for you. Our expectation is that you’ll take the steps necessary to do what you say you’re going to do and be accountable for your actions. In other words, “live above the line.” We know not everyone is ready for this level of performance and we appreciate the honesty for anyone that decides this is not right for them. On the other hand, you would make an ideal candidate to join our company if you’re willing to follow the “above the line” principles. Accountability: See it, own it, solve it, do it. Become part of the solution. Respect others and their feelings. Act now. Ask the question “what else can I do?” Asked the question “what coaching do you have for me?” What can I do better? Personal ownership and pride Reject average Show others that you care Hold each other accountable Steve Phelan President, ESP Enterprises, Inc.