Field Technician (SEPTA)

Field Technician Essential Job Duties

• Maintain Fare Vending Devices, Rotary Gates, OBPs & various equipment on an as needed to include.
• Detect & Resolve Component wear & tear.
• Provide quick response to Work Orders sent via Work Order Management System.
• Troubleshoot & Resolve Machine Hardware electrical, electronic, communication, & functionality related issues for resolution and maximum uptime on new & existing systems.
• Interface with Various IT departments to resolve software issues detected internally or externally to FVDs/HSDs/OBPs.
• Keep inventory of replacement parts, tools & cleaning supplies within a company assigned Vehicle or Local storage location.
• Communicate regularly with Manager or Customer to resolve Work Order Issues and/or report new issues.
• Uses standard hand tools and technical manuals.
• May be floating or stationary.

General Requirements:

• Flexible schedule
• Ability to work nights, Weekends &/or Holidays.
• Must be a Team Player.

Education & Experience:

• High School Diploma
• Electronics experience required
• Equivalent work experience in the Field of Computer Science and electronics.

Work Schedule: Mon-Fri 8:00am-4:00pm

Position Overview

A fully qualified Field Technician applies working knowledge of computer science and electronics to maintain SEPTA's mission-critical fare collection infrastructure, working independently on light to moderately complex work orders with normal to critical deadlines.

Essential Job Duties

• Maintain Fare Vending Devices, Rotary Gates, OBPs, and 3D fare gate systems
• Perform PC-level board repairs and component-level troubleshooting
• Provide rapid response to Work Orders via Work Order Management System
• Troubleshoot hardware, electrical, electronic, communication, and functionality issues for maximum uptime
• Interface with IT departments to resolve software issues on FVDs/HSDs/OBPs
• Maintain inventory of replacement parts, tools, and cleaning supplies
• Document activities and maintain service records using Excel spreadsheets
• Communicate regularly with Manager and Customer to resolve issues
• Use standard hand tools and technical manuals
• May be floating or stationary assignments
• Installation of Electronic devices into varies types of equipment
• Navigating the SEPTA Regional Rail and Transit lines providing remediation to Conduent Equipment.
• Assess new problems and troubleshoot newly installed equipment

Essential Qualifications

Physical Requirements:

• Must repair electronic boards down to PC component level
• Must climb ladders frequently and safely for equipment access
• Must lift and carry at least 45 pounds independently

Education & Experience:

• High School Diploma required
• Electronics experience required
• Basic understanding of electrical components
• Computer repair experience required
• Microsoft excel experience required
• Microsoft Office experience required
• CompTIA A certification is a plus
• Military or technical training or equivalent work experience in computer science and electronics is a plus but not a must
• Able to understand new equipment with basic training.

General Requirements:

• Flexible schedule (nights, weekends, holidays as needed)
• Must be a team player
• Valid driver's license
• Professional appearance and customer service orientation

Work Schedule

• Primary: Monday-Friday, 8:00 AM - 4:00 PM
• Overtime: Available as needed