Customer Service Specialist

Full-Time | Onsite (Pasadena, TX)
Schedule: Monday–Friday | 8:00 AM – 5:00 PM
Pay: $20–$25/hour (based on experience)

We are partnering with a leading manufacturer in the precision measurement and industrial tooling space to hire a highly organized, customer-focused Customer Service Specialist.

If you thrive in a fast-paced environment, love solving problems, and take pride in delivering white-glove service — this role is for you.

Position Summary

The Customer Service Specialist will serve as a primary point of contact for customer inquiries, concerns, and order requests. This role manages quotes, processes orders, monitors order status, and ensures a seamless customer experience from start to finish. You’ll work cross-functionally with operations, shipping, production, and sales to keep customers informed and supported.

Key Responsibilities

• Communicate with customers regarding expedited and standard orders via phone and email

• Respond promptly to inquiries, quotes, order statuses, and internal questions

• Enter quotes, process orders, and flag emails for sales coordination

• Maintain accurate records of customer interactions and required follow-up

• Collaborate with Production and Shipping to relay updates, changes, and delivery details

• Verify customer requirements to ensure order accuracy

• Support additional tasks and administrative duties as assigned

  
  

Qualifications & Skills

• Highly organized with strong attention to detail

• Demonstrated ability to process customer requests accurately and efficiently

• Strong communication skills — verbal, written, and active listening

• Ability to multitask and prioritize in a high-volume environment

• Customer-first mindset with a professional, team-oriented approach

• Reliable, punctual, and committed to strong work ethic

• Eagerness to learn, take direction, and develop new skills

  
  

Experience & Requirements

• High school diploma required; college degree preferred

• 1–2 years of customer service experience, ideally in manufacturing or a related environment

• Strong data entry and typing accuracy (up to 75% of role is documentation)

• Experience with CRM or MRP systems preferred

• Ability to communicate professionally with customers via phone, email, and in person

• Adaptable and able to thrive under pressure