Front Office Coordinator

ESP Fire Protection is seeking a detail-oriented Front Office Coordinator to support daily operations and deliver excellent customer service. This role coordinates jobs from start to finish by preparing quotes, ordering materials, scheduling technicians, closing out jobs, and communicating with customers.

You’ll work closely with the operations team and customers to ensure jobs are completed accurately and efficiently. You’ll play a vital role in the forefront of fire protection.

This is an opportunity to play a part everyday in protecting life and property.

Key Responsibilities

· Serve as the first point of contact for customers and office visitors with professionalism and courtesy

· Answer and route incoming calls; manage mail and deliveries

· Triage priority of jobs needed

· Schedule appointments and coordinate technician workloads; remain knowledgeable in all scheduled jobs and monthly workload

· Prepare and manage customer quotes

· Order materials upon quote approval and track deliveries; stage materials for technicians, this does include some lifting and ladder use

· Review completed jobs for accuracy and job closeout with support of invoicing and customer communication

· Maintain accurate records, data entry, and filing with exceptional detail

· Coordinate technician needs from field to office

· Manage office and warehouse supplies and ensure stock inventory

· Clean office and restroom at least once a week, to include sweeping/mopping, trash collection, dusting, and sanitizing.

· Assist back office, GA office, and leadership

· This list is not all inclusive

Qualifications & Requirements

· High school diploma or equivalent required

· 1–3 years of experience in customer service, service coordination, or administrative support

· Strong, professional, and courteous verbal and written communication skills

· Excellent organizational and time-management abilities

· Willingness to learn new skills and adapt to changes

· Ability to handle stressful situations with confidence and resourcefulness

· Willingness to help teammates

· Ownership and accountability of vital role in safety sensitive role in fire protection

· Customer-focused with strong problem-solving skills

· Proficiency in Microsoft Office; ServiceTrade experience preferred

· Ability to multitask, meet deadlines, and work independently or as part of a team

· Flexible and willing to learn

Working Conditions

· Full-time, Hourly position, with annual review eligibility; PTO eligible

· Monday–Friday, 8:00 AM–4:00 PM, with 30min working lunch or 8:00AM- 5:00PM with 1 hour lunch offsite.

· Office-based role with warehouse use

· Eligible for approved overtime

· Lifting and ladder use required

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $18 - $23