IT Support

Job Summary:

The IT Support professional will provide technical assistance, troubleshoot hardware and software issues, manage helpdesk tickets, and ensure compliance with security policies. The role includes training employees, documenting procedures, and supporting IT operations to maintain smooth business operations.

Mandatory Qualifications / Experience (Years Converted):

• 7 years of experience performing helpdesk duties, including taking calls, addressing customer inquiries, and handling Level 2 application-related tickets.

• 3 years of experience in reviewing and enforcing security compliance policies and procedures.

• 3 years of experience documenting and writing training materials.

• 3 years of experience developing and delivering employee training.

• 3 years of experience troubleshooting access issues, permissions, individual accounts, hardware, and applications.

• 3 years of experience lifting equipment (up to 25 lbs.) and running cables over and under furniture.

• 3 years of experience using ticket tracking systems (ITSM, Redmine, or equivalent).

Key Responsibilities:

• Respond to IT helpdesk requests and Level 2 tickets in a timely manner.

• Troubleshoot hardware, software, network, and account access issues.

• Document technical procedures, processes, and training materials.

• Develop and deliver employee IT training sessions.

• Maintain compliance with security policies and procedures.

• Install, move, and manage IT equipment, including lifting and cabling as needed.

• Use ticketing systems to track, monitor, and resolve IT requests.

• Collaborate with IT team members to ensure efficient operations and resolution of technical issues.

Educational Requirement:

• Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.

Job Type: Contract

Pay: $58.00 per hour

Expected hours: 35 – 40 per week

Work Location: In person

Salary : $58